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|contentarea=Shared | |contentarea=Shared | ||
|landingpage=No | |landingpage=No | ||
| − | |definition= | + | |definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud, PureConnect, and Genesys Engage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. |
|Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises | |Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises | ||
|ComingSoon=No | |ComingSoon=No | ||
Revision as of 13:34, October 28, 2020
Release Notes
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Shape a customer's journey
Integrate with third-party products
Developer resources
Release Notes
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Release Notes
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources