Difference between revisions of "Solution"

Revision as of 19:56, October 7, 2020

Click on any of the following to see the documentation for that version:

Genesys Predictive Engagement with advanced chat routing

Third-party integrations

Use Genesys Predictive Engagement in Genesys Engage on-premises

Use Predictive Engagement in Genesys Multicloud CX

Use Workforce Engagement Management features in Genesys Cloud CX

PureConnect Solution Guides

Feature coming soon

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 |Platform=GenesysEngage-cloud
 |Type=Get Started
-|Title=Genesys Predictive Engagement in Genesys Engage on-premises
+|Title=Use Genesys Predictive Engagement in Genesys Engage on-premises
-|Description=The ''Using Genesys Predictive Engagement in Genesys Engage on-premises''  article provides an overview of the process to integrate Genesys Predictive Engagement (GPE) with Genesys Engage on-premises. The article includes the prerequisites for using GPE with Genesys Engage on-premises, the list of Genesys Engage products that support GPE integration, and links to the detailed documentation about configuration and use.
+|Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Engage products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
-|Links={{ComingSoon}}
+|Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}}
 |Columns=No
 }}{{MintyDocsProductLandingSections