Difference between revisions of "ATC/RequiredPCDomains"
From Genesys Documentation
m (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2") |
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|Context=In order for agents to view journey context data from {{MINTYDOCSPRODUCT}}, specific Genesys Cloud domains must be available. | |Context=In order for agents to view journey context data from {{MINTYDOCSPRODUCT}}, specific Genesys Cloud domains must be available. | ||
|ComingSoon=No | |ComingSoon=No | ||
− | |Platform=GenesysEngage-cloud | + | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud |
|Section={{Section | |Section={{Section | ||
|sectionHeading=Required domains for all implementations | |sectionHeading=Required domains for all implementations | ||
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|structuredtext=As a cloud-based product, {{MINTYDOCSPRODUCT}} needs access to various websites in order to work. When you implement {{MINTYDOCSPRODUCT}}, be sure your network configuration allows access to the following domains: | |structuredtext=As a cloud-based product, {{MINTYDOCSPRODUCT}} needs access to various websites in order to work. When you implement {{MINTYDOCSPRODUCT}}, be sure your network configuration allows access to the following domains: | ||
− | #[https://help.mypurecloud.com/articles/ | + | #[https://help.mypurecloud.com/articles/genesys-cloud-ports-services/ All of the Genesys Cloud domains listed in the Domains and IP Addresses section of this article] |
#<nowiki>https://dhqbrvplips7x.cloudfront.net/</nowiki> | #<nowiki>https://dhqbrvplips7x.cloudfront.net/</nowiki> | ||
#The region-specific Genesys Cloud domains listed in the following sections: | #The region-specific Genesys Cloud domains listed in the following sections: | ||
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==Notes about the required {{MINTYDOCSPRODUCT}} domains== | ==Notes about the required {{MINTYDOCSPRODUCT}} domains== | ||
+ | <br /> | ||
{{{!}} class="wikitable" | {{{!}} class="wikitable" | ||
{{!}}+ | {{!}}+ | ||
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{{!}}<nowiki>https://dhqbrvplips7x.cloudfront.net/</nowiki> | {{!}}<nowiki>https://dhqbrvplips7x.cloudfront.net/</nowiki> | ||
{{!}}Cached static assets | {{!}}Cached static assets | ||
− | |||
− | |||
− | |||
{{!}}- | {{!}}- | ||
{{!}}<nowiki>https://login.mypurecloud/</nowiki> | {{!}}<nowiki>https://login.mypurecloud/</nowiki> | ||
{{!}}Logging in users | {{!}}Logging in users | ||
{{!}}} | {{!}}} | ||
+ | Note: | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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|anchor=USE1 | |anchor=USE1 | ||
|alignment=Vertical | |alignment=Vertical | ||
− | |structuredtext=*<nowiki>https://api.mypurecloud.com</nowiki> | + | |structuredtext=*API domain: <nowiki>https://api.mypurecloud.com</nowiki> |
− | *<nowiki>https://apps.mypurecloud.com</nowiki> | + | *Apps domain: <nowiki>https://apps.mypurecloud.com</nowiki> |
− | *<nowiki>https://journey-websockets.mypurecloud.com</nowiki> | + | *Websocket domain: <nowiki>https://journey-websockets.mypurecloud.com</nowiki> |
|Status=No | |Status=No | ||
}}{{Section | }}{{Section |
Revision as of 11:09, September 9, 2020
Contents
In order for agents to view journey context data from Genesys Predictive Engagement, specific Genesys Cloud domains must be available.
Required domains for all implementations
As a cloud-based product, Genesys Predictive Engagement needs access to various websites in order to work. When you implement Genesys Predictive Engagement, be sure your network configuration allows access to the following domains:
- All of the Genesys Cloud domains listed in the Domains and IP Addresses section of this article
- https://dhqbrvplips7x.cloudfront.net/
- The region-specific Genesys Cloud domains listed in the following sections:
Notes about the required Genesys Predictive Engagement domains
Domain | Used for |
---|---|
https://api.mypurecloud | API resources |
https://apps.mypurecloud | Non-cached static assets |
https://journey-websockets.mypurecloud | Real-time events |
https://dhqbrvplips7x.cloudfront.net/ | Cached static assets |
https://login.mypurecloud/ | Logging in users |
Note:
Americas (US East)
- API domain: https://api.mypurecloud.com
- Apps domain: https://apps.mypurecloud.com
- Websocket domain: https://journey-websockets.mypurecloud.com
Americas (US West)
- https://api.usw2.pure.cloud
- https://apps.usw2.pure.cloud
- https://journey-websockets.usw2.pure.cloud
Americas (Canada)
- https://api.cac1.pure.cloud
- https://apps.cac1.pure.cloud
- https://journey-websockets.cac1.pure.cloud
EMEA (Dublin)
- https://api.mypurecloud.ie
- https://apps.mypurecloud.ie
- https://journey-websockets.mypurecloud.ie
EMEA (Frankfurt)
- https://api.mypurecloud.de
- https://apps.mypurecloud.de
- https://journey-websockets.mypurecloud.de
EMEA (London)
- https://api.euw2.pure.cloud
- https://apps.euw2.pure.cloud
- https://journey-websockets.euw2.pure.cloud
Asia Pacific (Seoul)
- https://api.apne2.pure.cloud
- https://apps.apne2.pure.cloud
- https://journey-websockets.apne2.pure.cloud
Asia Pacific (Sydney)
- https://api.mypurecloud.com.au/
- https://apps.mypurecloud.com.au/
- https://journey-websockets.mypurecloud.com.au/
Asia Pacific (Tokyo)
- https://api.mypurecloud.jp/
- https://apps.mypurecloud.jp/
- https://journey-websockets.mypurecloud.jp/
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