Difference between revisions of "UseCases/Current/GenesysCloud/SL09"
From Genesys Documentation
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* Visitor Activity report. See visitor historical activity. Filter by segments and outcomes. | * Visitor Activity report. See visitor historical activity. Filter by segments and outcomes. | ||
* Action Map Report. View action map performance numbers for qualified, offered, accepted, rejected, errored and timedout action. | * Action Map Report. View action map performance numbers for qualified, offered, accepted, rejected, errored and timedout action. | ||
| + | |DocVersion=v 1.0.2 | ||
|GeneralAssumptions=Customer must use Genesys Widgets. Customer must deploy both Predictive Engagement and Widgets code snippets on their website or web pages. | |GeneralAssumptions=Customer must use Genesys Widgets. Customer must deploy both Predictive Engagement and Widgets code snippets on their website or web pages. | ||
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The Genesys Chat Routing CE18 use case is not used here as it is based on PureCloud Widget, which is not used with Altocloud. However chat routing logic used with Genesys Widgets is identical to CE18 use case. | The Genesys Chat Routing CE18 use case is not used here as it is based on PureCloud Widget, which is not used with Altocloud. However chat routing logic used with Genesys Widgets is identical to CE18 use case. | ||
|CustomerAssumptions= | |CustomerAssumptions= | ||
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|SMART_PremiseAssumptions= | |SMART_PremiseAssumptions= | ||
|PremiseAssumptionsAdditional= | |PremiseAssumptionsAdditional= | ||
|SMART_CloudAssumptions= | |SMART_CloudAssumptions= | ||
|CloudAssumptionsAdditional= | |CloudAssumptionsAdditional= | ||
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|Requires= | |Requires= | ||
|Conditions= | |Conditions= | ||
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Revision as of 10:13, May 18, 2020
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Contents
Use Case Overview
Story and Business Context
Info needed.
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.
*You can sort all use cases according to their stated benefits here: Sort by benefits
Summary
Info needed.
Use Case Definition
Info needed.
Business and Distribution Logic
Business Logic
Info needed.
Customer-facing Considerations
Interdependencies
All required, alternate, and optional use cases are listed here, as well as any exceptions.
| All of the following required: | At least one of the following required: | Optional | Exceptions |
|---|---|---|---|
| None | None | None | None |
Related Documentation
Document Version
Needs info.