Difference between revisions of "ATC/RequiredPCDomains"

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|Standalone=Yes
 
|Standalone=Yes
 
|DisplayName=Required PureCloud domains
 
|DisplayName=Required PureCloud domains
−
|Platform=PureEngage, PureConnect, PureCloud
 
 
|TocName=Required PureCloud domains
 
|TocName=Required PureCloud domains
 +
|Context=In order for agents to view journey context data from {{MINTYDOCSPRODUCT}}, specific PureCloud domains must be available.
 
|ComingSoon=No
 
|ComingSoon=No
−
|Context=In order for agents to view journey context data from {{MINTYDOCSPRODUCT}}, specific PureCloud domains must be available.
+
|Platform=PureEngage, PureConnect, PureCloud
 
|Section={{Section
 
|Section={{Section
 
|sectionHeading=Required domains for all implementations
 
|sectionHeading=Required domains for all implementations
 
|anchor=RequiredDomains
 
|anchor=RequiredDomains
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Vertical
 
|alignment=Vertical
 
|structuredtext=As a cloud-based product, {{MINTYDOCSPRODUCT}} needs access to various websites in order to work. When you implement {{MINTYDOCSPRODUCT}}, be sure your network configuration allows access to the following domains:  
 
|structuredtext=As a cloud-based product, {{MINTYDOCSPRODUCT}} needs access to various websites in order to work. When you implement {{MINTYDOCSPRODUCT}}, be sure your network configuration allows access to the following domains:  
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#USE1 Americas (US East)]
 
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#USE1 Americas (US East)]
 
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#USW2 Americas (US West)]
 
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#USW2 Americas (US West)]
 +
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#CAC1 Americas (Canada)]
 
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#EUW1 EMEA (Dublin)]
 
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#EUW1 EMEA (Dublin)]
 
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#EUC1 EMEA (Frankfurt)]
 
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#EUC1 EMEA (Frankfurt)]
 +
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#EUW2 EMEA (London)]
 +
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#APNE2 Asia Pacific (Seoul)]
 
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#APSE2 Asia Pacific (Sydney)]
 
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#APSE2 Asia Pacific (Sydney)]
 
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#APNE1 Asia Pacific (Tokyo)]
 
#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#APNE1 Asia Pacific (Tokyo)]
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|sectionHeading=Americas (US East)
 
|sectionHeading=Americas (US East)
 
|anchor=USE1
 
|anchor=USE1
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Vertical
 
|alignment=Vertical
 
|structuredtext=*<nowiki>https://api.mypurecloud.com</nowiki>
 
|structuredtext=*<nowiki>https://api.mypurecloud.com</nowiki>
 
*<nowiki>https://apps.mypurecloud.com</nowiki>
 
*<nowiki>https://apps.mypurecloud.com</nowiki>
 
*<nowiki>https://journey-websockets.mypurecloud.com</nowiki>
 
*<nowiki>https://journey-websockets.mypurecloud.com</nowiki>
−
|fullwidth=No
 
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=Americas (US West)
 
|sectionHeading=Americas (US West)
 
|anchor=USW2
 
|anchor=USW2
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Vertical
 
|alignment=Vertical
 
|structuredtext=*<nowiki>https://api.usw2.pure.cloud</nowiki>
 
|structuredtext=*<nowiki>https://api.usw2.pure.cloud</nowiki>
 
*<nowiki>https://apps.usw2.pure.cloud</nowiki>
 
*<nowiki>https://apps.usw2.pure.cloud</nowiki>
 
*<nowiki>https://journey-websockets.usw2.pure.cloud</nowiki>
 
*<nowiki>https://journey-websockets.usw2.pure.cloud</nowiki>
−
|fullwidth=No
+
|Status=No
 +
}}{{Section
 +
|sectionHeading=Americas (Canada)
 +
|anchor=CAC1
 +
|alignment=Vertical
 +
|structuredtext=*<nowiki>https://api.cac1.pure.cloud</nowiki>
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*<nowiki>https://apps.cac1.pure.cloud</nowiki>
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*<nowiki>https://journey-websockets.cac1.pure.cloud</nowiki>
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=EMEA (Dublin)
 
|sectionHeading=EMEA (Dublin)
 
|anchor=EUW1
 
|anchor=EUW1
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Vertical
 
|alignment=Vertical
 
|structuredtext=*<nowiki>https://api.mypurecloud.ie</nowiki>
 
|structuredtext=*<nowiki>https://api.mypurecloud.ie</nowiki>
 
*<nowiki>https://apps.mypurecloud.ie</nowiki>
 
*<nowiki>https://apps.mypurecloud.ie</nowiki>
 
*<nowiki>https://journey-websockets.mypurecloud.ie</nowiki>
 
*<nowiki>https://journey-websockets.mypurecloud.ie</nowiki>
−
|fullwidth=No
 
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=EMEA (Frankfurt)
 
|sectionHeading=EMEA (Frankfurt)
 
|anchor=EUC1
 
|anchor=EUC1
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Vertical
 
|alignment=Vertical
 
|structuredtext=*<nowiki>https://api.mypurecloud.de</nowiki>
 
|structuredtext=*<nowiki>https://api.mypurecloud.de</nowiki>
 
*<nowiki>https://apps.mypurecloud.de</nowiki>
 
*<nowiki>https://apps.mypurecloud.de</nowiki>
 
*<nowiki>https://journey-websockets.mypurecloud.de</nowiki>
 
*<nowiki>https://journey-websockets.mypurecloud.de</nowiki>
−
|fullwidth=No
+
|Status=No
 +
}}{{Section
 +
|sectionHeading=EMEA (London)
 +
|anchor=EUW2
 +
|alignment=Vertical
 +
|structuredtext=*<nowiki>https://api.euw2.pure.cloud</nowiki>
 +
*<nowiki>https://apps.euw2.pure.cloud</nowiki>
 +
*<nowiki>https://journey-websockets.euw2.pure.cloud</nowiki>
 +
|Status=No
 +
}}{{Section
 +
|sectionHeading=Asia Pacific (Seoul)
 +
|anchor=APNE2
 +
|alignment=Vertical
 +
|structuredtext=*<nowiki>https://api.apne2.pure.cloud</nowiki>
 +
*<nowiki>https://apps.apne2.pure.cloud</nowiki>
 +
*<nowiki>https://journey-websockets.apne2.pure.cloud</nowiki>
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=Asia Pacific (Sydney)
 
|sectionHeading=Asia Pacific (Sydney)
 
|anchor=APSE2
 
|anchor=APSE2
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Vertical
 
|alignment=Vertical
 
|structuredtext=*<nowiki>https://api.mypurecloud.com.au/</nowiki>
 
|structuredtext=*<nowiki>https://api.mypurecloud.com.au/</nowiki>
 
*<nowiki>https://apps.mypurecloud.com.au/</nowiki>
 
*<nowiki>https://apps.mypurecloud.com.au/</nowiki>
 
*<nowiki>https://journey-websockets.mypurecloud.com.au/</nowiki>
 
*<nowiki>https://journey-websockets.mypurecloud.com.au/</nowiki>
−
|fullwidth=No
 
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=Asia Pacific (Tokyo)
 
|sectionHeading=Asia Pacific (Tokyo)
 
|anchor=APNE1
 
|anchor=APNE1
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Vertical
 
|alignment=Vertical
 
|structuredtext=*<nowiki>https://api.mypurecloud.jp/</nowiki>
 
|structuredtext=*<nowiki>https://api.mypurecloud.jp/</nowiki>
 
*<nowiki>https://apps.mypurecloud.jp/</nowiki>
 
*<nowiki>https://apps.mypurecloud.jp/</nowiki>
 
*<nowiki>https://journey-websockets.mypurecloud.jp/</nowiki>
 
*<nowiki>https://journey-websockets.mypurecloud.jp/</nowiki>
−
|fullwidth=No
 
 
|Status=No
 
|Status=No
 
}}
 
}}
 
}}
 
}}

Revision as of 10:49, April 28, 2020

In order for agents to view journey context data from Genesys Predictive Engagement, specific PureCloud domains must be available.

Required domains for all implementations

As a cloud-based product, Genesys Predictive Engagement needs access to various websites in order to work. When you implement Genesys Predictive Engagement, be sure your network configuration allows access to the following domains:

  1. All of the PureCloud domains listed in the Domains and IP Addresses section of this article
  2. https://dhqbrvplips7x.cloudfront.net/
  3. The region-specific PureCloud domains listed in the following sections:

Notes about the required Genesys Predictive Engagement domains

Domain Used for
https://api.mypurecloud API resources
https://apps.mypurecloud Non-cached static assets
https://journey-websockets.mypurecloud Real-time events
https://dhqbrvplips7x.cloudfront.net/ Cached static assets
https://journey-websockets.mypurecloud Altocloud-specific domain content
https://login.mypurecloud/ Logging in users

Americas (US East)

  • https://api.mypurecloud.com
  • https://apps.mypurecloud.com
  • https://journey-websockets.mypurecloud.com

Americas (US West)

  • https://api.usw2.pure.cloud
  • https://apps.usw2.pure.cloud
  • https://journey-websockets.usw2.pure.cloud

Americas (Canada)

  • https://api.cac1.pure.cloud
  • https://apps.cac1.pure.cloud
  • https://journey-websockets.cac1.pure.cloud

EMEA (Dublin)

  • https://api.mypurecloud.ie
  • https://apps.mypurecloud.ie
  • https://journey-websockets.mypurecloud.ie

EMEA (Frankfurt)

  • https://api.mypurecloud.de
  • https://apps.mypurecloud.de
  • https://journey-websockets.mypurecloud.de

EMEA (London)

  • https://api.euw2.pure.cloud
  • https://apps.euw2.pure.cloud
  • https://journey-websockets.euw2.pure.cloud

Asia Pacific (Seoul)

  • https://api.apne2.pure.cloud
  • https://apps.apne2.pure.cloud
  • https://journey-websockets.apne2.pure.cloud

Asia Pacific (Sydney)

  • https://api.mypurecloud.com.au/
  • https://apps.mypurecloud.com.au/
  • https://journey-websockets.mypurecloud.com.au/

Asia Pacific (Tokyo)

  • https://api.mypurecloud.jp/
  • https://apps.mypurecloud.jp/
  • https://journey-websockets.mypurecloud.jp/
Retrieved from "https://all.docs.genesys.com/ATC/RequiredPCDomains (2024-07-27 23:15:54)"
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