Difference between revisions of "CE15/Canonical"
From Genesys Documentation
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Revision as of 09:51, February 11, 2020
Contents
Important
This information is shared by CE15 use cases across all offerings.Administration Dashboard
Go back to admin dashboard to create and manage platform-specific use cases in the system:
Titles and Taxonomy
| Main Title | Subtitle | Taxonomy | Product Category | Draft | Published | Edit |
|---|---|---|---|---|---|---|
|
Genesys Outbound Collections |
Accelerate payments collected using multiple channels |
Customer Engagement |
Outbound |
No draft |
Not published |
Canonical Information
Platform Benefits
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business: No results
High Level Flow
Info needed
Data Sheet Image
Canonical Sales Content
Personas
- Contact Center Supervisor / Manager
- Head of Collections
- Head of Contact Center(s)
Qualifying Questions
- CHANNELS: What outbound channels are you using - dialer,
outbound IVR, email, text messaging?
- VOLUME: How many consumers are in your contact list? How frequently do you contact them?
- Anticipated monthly volume?
- AGENTS: How many outbound agents do you have? What is your agent utilization rate?
- COMPLIANCE: What requirements do you need to comply with?
Pain Points (Business Context)
Desired State - How to Fix It
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