Difference between revisions of "ATC/RequiredPCDomains"

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#<nowiki>https://dhqbrvplips7x.cloudfront.net/</nowiki>
 
#<nowiki>https://dhqbrvplips7x.cloudfront.net/</nowiki>
 
#The region-specific PureCloud domains listed in the following sections:
 
#The region-specific PureCloud domains listed in the following sections:
−
#*{{Link-AnywhereElse|product=ATC|topic=RequiredPCDomains|standalone|anchor=APNE1|display text=APNE1}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#USE1 Americas (US East)]
−
#*{{Link-SomewhereInThisVersion|topic=RequiredPCDomains|standalone|anchor=APSE2|display text=APSE2}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#USW2 Americas (US West)]
−
#*{{Link-SomewhereInThisVersion|topic=RequiredPCDomains|standalone|anchor=EUC1|display text=EUC1}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#EUW1 EMEA (Dublin)]
−
#*{{Link-SomewhereInThisVersion|topic=RequiredPCDomains|standalone|anchor=EUW1|display text=EUW1}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#EUC1 EMEA (Frankfurt)]
−
#*{{Link-SomewhereInThisVersion|topic=RequiredPCDomains|standalone|anchor=USE1|display text=USE1}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#APSE2 Asia Pacific (Sydney)]
−
#*{{Link-SomewhereInThisVersion|topic=RequiredPCDomains|standalone|anchor=USW2|display text=USW2}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#APNE1 Asia Pacific (Tokyo)]
 
|fullwidth=Yes
 
|fullwidth=Yes
 
|structuredtextwide===Notes about the required {{MINTYDOCSPRODUCT}} domains==
 
|structuredtextwide===Notes about the required {{MINTYDOCSPRODUCT}} domains==
−
 
+
{{{!}} class="wikitable"
−
*<nowiki>https://api.mypurecloud... is for API resources</nowiki>
+
{{!}}+
−
*<nowiki>https://apps.mypurecloud... is for non-cached static assets</nowiki>
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!Domain
−
*<nowiki>https://journey-websockets.mypurecloud... is for realtime events</nowiki>
+
!Used for
−
*<nowiki>https://dhqbrvplips7x.cloudfront.net/ is for cached static assets</nowiki>
+
{{!}}-
−
*<nowiki>https://journey-websockets.mypurecloud... is the only domain-specific to {{MINTYDOCSPRODUCT}}; all the other domains apply to all PureCloud services</nowiki>
+
{{!}}<nowiki>https://api.mypurecloud</nowiki>
−
*<nowiki>https://login.mypurecloud/ https://login.mypurecloud]…. is used to login users.</nowiki>
+
{{!}}API resources
 +
{{!}}-
 +
{{!}}<nowiki>https://apps.mypurecloud</nowiki>
 +
{{!}}Non-cached static assets
 +
{{!}}-
 +
{{!}}<nowiki>https://journey-websockets.mypurecloud</nowiki>
 +
{{!}}Real-time events
 +
{{!}}-
 +
{{!}}<nowiki>https://dhqbrvplips7x.cloudfront.net/</nowiki>
 +
{{!}}Cached static assets
 +
{{!}}-
 +
{{!}}<nowiki>https://journey-websockets.mypurecloud</nowiki>
 +
{{!}}Altocloud-specific domain content
 +
{{!}}-
 +
{{!}}<nowiki>https://login.mypurecloud/</nowiki>
 +
{{!}}Logging in users
 +
{{!}}}
 +
<br />
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
−
|sectionHeading=APNE1
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|sectionHeading=Americas (US East)
 
|Type=Structured
 
|Type=Structured
−
|anchor=APNE1
+
|anchor=USE1
 
|alignment=Vertical
 
|alignment=Vertical
 
|gif=No
 
|gif=No
−
|structuredtext=*<nowiki>https://api.mypurecloud.jp/</nowiki> <nowiki>https://api.mypurecloud.jp</nowiki>
+
|structuredtext=*<nowiki>https://api.mypurecloud.com</nowiki>
−
*<nowiki>https://apps.mypurecloud.jp/</nowiki> <nowiki>https://apps.mypurecloud.jp</nowiki>
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*<nowiki>https://apps.mypurecloud.com</nowiki>
−
*<nowiki>https://journey-websockets.mypurecloud.jp/</nowiki> <nowiki>https://journey-websockets.mypurecloud.jp</nowiki>
+
*<nowiki>https://journey-websockets.mypurecloud.com</nowiki>
 
|fullwidth=No
 
|fullwidth=No
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
−
|sectionHeading=APSE2
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|sectionHeading=Americas (US West)
 
|Type=Structured
 
|Type=Structured
−
|anchor=APSE2
+
|anchor=USW2
 
|alignment=Vertical
 
|alignment=Vertical
 
|gif=No
 
|gif=No
−
|structuredtext=*<nowiki>https://api.mypurecloud.com.au/ https://api.mypurecloud.com.au</nowiki>
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|structuredtext=*<nowiki>https://api.usw2.pure.cloud</nowiki>
−
*<nowiki>https://apps.mypurecloud.com.au/</nowiki> <nowiki>https://apps.mypurecloud.com.au</nowiki>
+
*<nowiki>https://apps.usw2.pure.cloud</nowiki>
−
*<nowiki>https://journey-websockets.mypurecloud.com.au/</nowiki> <nowiki>https://journey-websockets.mypurecloud.com.au</nowiki>
+
*<nowiki>https://journey-websockets.usw2.pure.cloud</nowiki>
 
|fullwidth=No
 
|fullwidth=No
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
−
|sectionHeading=EUC1
+
|sectionHeading=EMEA (Dublin)
 
|Type=Structured
 
|Type=Structured
−
|anchor=EUC1
+
|anchor=EUW1
 
|alignment=Vertical
 
|alignment=Vertical
 
|gif=No
 
|gif=No
−
|structuredtext=*<nowiki>https://api.mypurecloud.de</nowiki>
+
|structuredtext=*<nowiki>https://api.mypurecloud.ie</nowiki>
−
*<nowiki>https://apps.mypurecloud.de</nowiki>
+
*<nowiki>https://apps.mypurecloud.ie</nowiki>
−
*<nowiki>https://journey-websockets.mypurecloud.de</nowiki>
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*<nowiki>https://journey-websockets.mypurecloud.ie</nowiki>
 
|fullwidth=No
 
|fullwidth=No
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
−
|sectionHeading=EUW1
+
|sectionHeading=EMEA (Frankfurt)
 
|Type=Structured
 
|Type=Structured
−
|anchor=EUW1
+
|anchor=EUC1
 
|alignment=Vertical
 
|alignment=Vertical
 
|gif=No
 
|gif=No
−
|structuredtext=*<nowiki>https://api.mypurecloud.ie</nowiki>
+
|structuredtext=*<nowiki>https://api.mypurecloud.de</nowiki>
−
*<nowiki>https://apps.mypurecloud.ie</nowiki>
+
*<nowiki>https://apps.mypurecloud.de</nowiki>
−
*<nowiki>https://journey-websockets.mypurecloud.ie</nowiki>
+
*<nowiki>https://journey-websockets.mypurecloud.de</nowiki>
 
|fullwidth=No
 
|fullwidth=No
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
−
|sectionHeading=USE1
+
|sectionHeading=Asia Pacific (Sydney)
 
|Type=Structured
 
|Type=Structured
−
|anchor=USE1
+
|anchor=APSE2
 
|alignment=Vertical
 
|alignment=Vertical
 
|gif=No
 
|gif=No
−
|structuredtext=*<nowiki>https://api.mypurecloud.com</nowiki>
+
|structuredtext=*<nowiki>https://api.mypurecloud.com.au/</nowiki>
−
*<nowiki>https://apps.mypurecloud.com</nowiki>
+
*<nowiki>https://apps.mypurecloud.com.au/</nowiki>
−
*<nowiki>https://journey-websockets.mypurecloud.com</nowiki>
+
*<nowiki>https://journey-websockets.mypurecloud.com.au/</nowiki>
 
|fullwidth=No
 
|fullwidth=No
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
−
|sectionHeading=USW2
+
|sectionHeading=Asia Pacific (Tokyo)
 
|Type=Structured
 
|Type=Structured
−
|anchor=USW2
+
|anchor=APNE1
 
|alignment=Vertical
 
|alignment=Vertical
 
|gif=No
 
|gif=No
−
|structuredtext=*<nowiki>https://api.usw2.pure.cloud</nowiki>
+
|structuredtext=*<nowiki>https://api.mypurecloud.jp/</nowiki>
−
*<nowiki>https://apps.usw2.pure.cloud</nowiki>
+
*<nowiki>https://apps.mypurecloud.jp/</nowiki>
−
*<nowiki>https://journey-websockets.usw2.pure.cloud</nowiki>
+
*<nowiki>https://journey-websockets.mypurecloud.jp/</nowiki>
 
|fullwidth=No
 
|fullwidth=No
 
|Status=No
 
|Status=No
 
}}
 
}}
−
|product=Draft:ATC
 
−
|urlname=RequiredPCDomains
 
 
}}
 
}}

Revision as of 20:36, January 2, 2020

In order for agents to view journey context data from Genesys Predictive Engagement, specific PureCloud domains must be available.

Required domains for all implementations

As a cloud-based product, Genesys Predictive Engagement needs access to various websites in order to work. When you implement Genesys Predictive Engagement, be sure your network configuration allows access to the following domains:

  1. All of the PureCloud domains listed in the Domains and IP Addresses section of this article
  2. https://dhqbrvplips7x.cloudfront.net/
  3. The region-specific PureCloud domains listed in the following sections:

Notes about the required Genesys Predictive Engagement domains

Domain Used for
https://api.mypurecloud API resources
https://apps.mypurecloud Non-cached static assets
https://journey-websockets.mypurecloud Real-time events
https://dhqbrvplips7x.cloudfront.net/ Cached static assets
https://journey-websockets.mypurecloud Altocloud-specific domain content
https://login.mypurecloud/ Logging in users

Americas (US East)

  • https://api.mypurecloud.com
  • https://apps.mypurecloud.com
  • https://journey-websockets.mypurecloud.com

Americas (US West)

  • https://api.usw2.pure.cloud
  • https://apps.usw2.pure.cloud
  • https://journey-websockets.usw2.pure.cloud

EMEA (Dublin)

  • https://api.mypurecloud.ie
  • https://apps.mypurecloud.ie
  • https://journey-websockets.mypurecloud.ie

EMEA (Frankfurt)

  • https://api.mypurecloud.de
  • https://apps.mypurecloud.de
  • https://journey-websockets.mypurecloud.de

Asia Pacific (Sydney)

  • https://api.mypurecloud.com.au/
  • https://apps.mypurecloud.com.au/
  • https://journey-websockets.mypurecloud.com.au/

Asia Pacific (Tokyo)

  • https://api.mypurecloud.jp/
  • https://apps.mypurecloud.jp/
  • https://journey-websockets.mypurecloud.jp/
Retrieved from "https://all.docs.genesys.com/ATC/RequiredPCDomains (2024-07-27 23:20:44)"
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