From Genesys Documentation
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| − | |definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud, PureConnect, and Genesys | + | |definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. |
|Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises | |Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises | ||
|ComingSoon=No | |ComingSoon=No | ||
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|Platform=PureConnect | |Platform=PureConnect | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud are included in the Genesys Cloud Release Notes. | + | |Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. |
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for '''Predictive Engagement'''.|}} | For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for '''Predictive Engagement'''.|}} | ||
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|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud are included in the Genesys Cloud Release Notes. See also the following links and search for Predictive Engagement.|}} | + | |Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.|}} |
| + | {{NoteFormat| | ||
| + | Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative. | ||
| + | }} | ||
| − | ====Genesys | + | ====Genesys Multicloud CX==== |
| − | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent | + | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Workspace (V.9)] |
*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup] | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup] | ||
| − | ====Genesys Engage | + | ====Genesys Engage on-premises==== |
*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05] | *[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05] | ||
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|Type=Additional Resources | |Type=Additional Resources | ||
|Title=Videos | |Title=Videos | ||
| − | |Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud] | + | |Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud CX] |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic= | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Admin_videos|display text=Administrator videos}} |
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Videos|display text=Event tracking videos}} | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Title=Videos | |Title=Videos | ||
|Description=<br /> | |Description=<br /> | ||
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic= | + | |Links=<br /> |
| + | |||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Admin_videos|display text=Administrator videos}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Videos|display text=Event tracking videos}} | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Title=Review solutions, best practices, and business scenarios | |Title=Review solutions, best practices, and business scenarios | ||
|Description=Review business scenarios and best practices to improve your results with {{MINTYDOCSPRODUCT}}. | |Description=Review business scenarios and best practices to improve your results with {{MINTYDOCSPRODUCT}}. | ||
| − | |Links=*{{ | + | |Links=*{{Link-Standalone|topic=Solution/ChatSolutions|display text=Advanced chat routing}} |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}} |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch|display text=Adobe Launch}} |
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Get Started | |Type=Get Started | ||
|Title=Review solutions, best practices, and business scenarios | |Title=Review solutions, best practices, and business scenarios | ||
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | + | |Links=<br /> |
| + | |||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}} | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Title=Review solutions, best practices, and business scenarios | |Title=Review solutions, best practices, and business scenarios | ||
|Description=Review business scenarios and best practices to improve your results with {{MintyDocsProduct}}. | |Description=Review business scenarios and best practices to improve your results with {{MintyDocsProduct}}. | ||
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}} |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch|display text=Adobe Launch}} |
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Platform=GenesysCloud | |Platform=GenesysCloud | ||
|Type=Install and Config | |Type=Install and Config | ||
| − | |Title= | + | |Title=Create actions and action maps |
| − | |Description= | + | |Description=Create a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.<br /> |
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=Web messaging}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=Web messaging}} | ||
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|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Install and Config | |Type=Install and Config | ||
| − | |Title= | + | |Title=Create actions and action maps |
| − | |Description= | + | |Description=Create a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes. |
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | ||
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|Platform=PureConnect | |Platform=PureConnect | ||
|Type=Install and Config | |Type=Install and Config | ||
| − | |Title= | + | |Title=Create actions and action maps |
| − | |Description= | + | |Description=Create a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes. |
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | ||
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_sessions|display text=About sessions and events}} | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_sessions|display text=About sessions and events}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Web_sessions}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Web_sessions}} | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent resources | |Title=Agent resources | ||
| − | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=GenesysEngage|display text=An agent's experience in Genesys | + | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=GenesysEngage|display text=An agent's experience in Genesys Multicloud CX}} |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}} | ||
|Columns=Yes | |Columns=Yes | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent resources | |Title=Agent resources | ||
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=An agent's experience in Genesys Cloud}} | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=An agent's experience in Genesys Cloud CX}} |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=Customer journey}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=Customer journey}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}} | ||
Latest revision as of 06:00, September 26, 2023
This is a draft page; the published version of this page can be found at ATC.
Click on any of the following to see the documentation for that version:
Release Notes
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Shape a customer's journey
Integrate with third-party products
Developer resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.Important
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources