Difference between revisions of "RN/AgentWorkspace/100.0.003.0235"
From Genesys Documentation
| (2 intermediate revisions by the same user not shown) | |||
| Line 2: | Line 2: | ||
|ComponentId=acaca529-aedd-4820-8557-4966ab8490db | |ComponentId=acaca529-aedd-4820-8557-4966ab8490db | ||
|JQL=labels = wwe-january-23 ORDER BY created DESC | |JQL=labels = wwe-january-23 ORDER BY created DESC | ||
| − | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a | + | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 8b480b3c-2733-433a-9166-eab2c2d0663a, 5439f1be-1868-4091-b058-1667389b6ce1 |
|ReleaseDate=2023-02-02 | |ReleaseDate=2023-02-02 | ||
| + | |PrivateEditionReleaseDate=2023-02-08 | ||
|Highlight=Support for all Call Results from Outbound Contact Server (OCS) and resolved issues. | |Highlight=Support for all Call Results from Outbound Contact Server (OCS) and resolved issues. | ||
}} | }} | ||
| Line 22: | Line 23: | ||
|Content=[WWE][AWS][Azure]:Agent Desktop {color:#bf2600}now correctly displays{color} the segmentation color in interaction toast even if {color:#bf2600}there is {color}no specified Toast Data. -This can be- {color:#bf2600}You can set {color}the color for the toast, -but also for- the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. [Private]:[IX Proposed]:{color:#bf2600}The toaster now correctly displays the color of its top border based on the segmentation color. Previously, when the "toast.case-data.format-business-attribute" option targeted a non existing business attribute object or an existing business attribute object with no values, the border color of the toaster was not displayed.{color} | |Content=[WWE][AWS][Azure]:Agent Desktop {color:#bf2600}now correctly displays{color} the segmentation color in interaction toast even if {color:#bf2600}there is {color}no specified Toast Data. -This can be- {color:#bf2600}You can set {color}the color for the toast, -but also for- the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. [Private]:[IX Proposed]:{color:#bf2600}The toaster now correctly displays the color of its top border based on the segmentation color. Previously, when the "toast.case-data.format-business-attribute" option targeted a non existing business attribute object or an existing business attribute object with no values, the border color of the toaster was not displayed.{color} | ||
|LocalContent=Agent Workspace now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. | |LocalContent=Agent Workspace now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. | ||
| − | + | ||
| + | For '''Private Edition''', the segmentation color is now displayed correctly in the top border of toasts as specified in the '''interaction.case-data.frame-color''' option even if the '''toast.case-data.format-business-attribute''' option is targeting a non-existing business attribute object or an existing business attribute object with no values. | ||
}} | }} | ||
{{Issue | {{Issue | ||
| Line 43: | Line 45: | ||
|Content=[WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results | |Content=[WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results | ||
|LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation. | |LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation. | ||
| − | + | ||
| + | For '''Private Edition''', use the '''outbound.call-result-values''' option to configure Call Results. | ||
}} | }} | ||
{{Issue | {{Issue | ||
| Line 50: | Line 53: | ||
|Content=_[WWE]:__[AWS][Azure]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature._[Private]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction Toolbar.For Private Edition, use the *chat-nexus.interaction-bar.tooltip-enabled* option in the Agent or Agent Group Annex to enable this feature. | |Content=_[WWE]:__[AWS][Azure]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature._[Private]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction Toolbar.For Private Edition, use the *chat-nexus.interaction-bar.tooltip-enabled* option in the Agent or Agent Group Annex to enable this feature. | ||
|LocalContent=Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the '''Chat Interaction''' toolbar. Contact your Genesys Representative to enable this feature. | |LocalContent=Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the '''Chat Interaction''' toolbar. Contact your Genesys Representative to enable this feature. | ||
| − | + | ||
| + | For '''Private Edition''', use the '''chat-nexus.interaction-bar.tooltip-enabled''' option in the Agent or Agent Group Annex to enable this feature. Contact your Genesys Representative to get more details about this option. | ||
}} | }} | ||
Latest revision as of 08:45, February 14, 2023
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Private Edition, Genesys CX on Azure |
| Release Number | 100.0.003.0235 (Change release number) |
| Release Type | |
| Highlight | Support for all Call Results from Outbound Contact Server (OCS) and resolved issues. |
| Boilerplate(s) Used | |
| Release Date | 2023-02-02 |
| Private Edition Release Date | 2023-02-08 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = wwe-january-23 ORDER BY created DESC |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WWE-2126 | New | Agent Workspace now prevents users configured with the PSTN device from performing answer or '... | |
| WWE-2018 | New | Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a comple... | |
| WWE-1768 | New | Agent Workspace can now display the new Digital Channels user interface in the tooltip for the conta... | |
| WWE-2395 | Resolved Issue | In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, ... | |
| WWE-2247 | Resolved Issue | The End call button is now enabled when a call is placed back to the agent whose previous call... | |
| WWE-2214 | Resolved Issue | Agent Workspace now correctly displays the segmentation color in interaction toast even if there is ... | |
| WWE-2155 | Resolved Issue | For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it... |
Contents
Comments or questions about this documentation? Contact us for support!