Base unit of content for Agent Workspace - 100.0.003.0235
From Genesys Documentation
Component RN Definition[edit source]
Component | Agent Workspace |
---|---|
Deployment Type | Genesys CX on AWS, Private Edition, Genesys CX on Azure |
Release Number | 100.0.003.0235 (Change release number) |
Release Type | |
Highlight | Support for all Call Results from Outbound Contact Server (OCS) and resolved issues. |
Boilerplate(s) Used | |
Release Date | 2023-02-02 |
Private Edition Release Date | 2023-02-08 |
Mixed Mode Release ReleaseDate | |
Private Edition Containers List | |
JQL | labels = wwe-january-23 ORDER BY created DESC |
Links | Links to customer-facing pages in use: |
Test Links | Links to test pages (for RN Admins only) |
Issue | Issue Category | Description | SupportingDocumentation |
---|---|---|---|
Issue | Issue Category | Description | SupportingDocumentation |
WWE-2126 | New | Agent Workspace now prevents users configured with the PSTN device from performing answer or '... | |
WWE-2018 | New | Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a comple... | |
WWE-1768 | New | Agent Workspace can now display the new Digital Channels user interface in the tooltip for the conta... | |
WWE-2395 | Resolved Issue | In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, ... | |
WWE-2247 | Resolved Issue | The End call button is now enabled when a call is placed back to the agent whose previous call... | |
WWE-2214 | Resolved Issue | Agent Workspace now correctly displays the segmentation color in interaction toast even if there is ... | |
WWE-2155 | Resolved Issue | For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it... |
Contents
Comments or questions about this documentation? Contact us for support!