Base unit of content for Agent Workspace -

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Private Edition, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Support for all Call Results from Outbound Contact Server (OCS) and resolved issues.
Boilerplate(s) Used
Release Date 2023-02-02
Private Edition Release Date 2023-02-08
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = wwe-january-23 ORDER BY created DESC
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
WWE-2126 New Agent Workspace now prevents users configured with the PSTN device from performing answer or '...
WWE-2018 New Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a comple...
WWE-1768 New Agent Workspace can now display the new Digital Channels user interface in the tooltip for the conta...
WWE-2395 Resolved Issue In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, ...
WWE-2247 Resolved Issue The End call button is now enabled when a call is placed back to the agent whose previous call...
WWE-2214 Resolved Issue Agent Workspace now correctly displays the segmentation color in interaction toast even if there is ...
WWE-2155 Resolved Issue For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it...
Retrieved from " (2024-02-28 05:18:55)"
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