Base unit of content for Agent Workspace - 100.0.003.0235
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Private Edition, Genesys CX on Azure |
| Release Number | 100.0.003.0235 (Change release number) |
| Release Type | |
| Highlight | Support for all Call Results from Outbound Contact Server (OCS) and resolved issues. |
| Boilerplate(s) Used | |
| Release Date | 2023-02-02 |
| Private Edition Release Date | 2023-02-08 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = wwe-january-23 ORDER BY created DESC |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WWE-2126 | New | Agent Workspace now prevents users configured with the PSTN device from performing answer or '... | |
| WWE-2018 | New | Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a comple... | |
| WWE-1768 | New | Agent Workspace can now display the new Digital Channels user interface in the tooltip for the conta... | |
| WWE-2395 | Resolved Issue | In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, ... | |
| WWE-2247 | Resolved Issue | The End call button is now enabled when a call is placed back to the agent whose previous call... | |
| WWE-2214 | Resolved Issue | Agent Workspace now correctly displays the segmentation color in interaction toast even if there is ... | |
| WWE-2155 | Resolved Issue | For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it... |
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