Difference between revisions of "RN/GenesysCXInsights/9.0.019.00"
From Genesys Documentation
(Published) |
|||
| (6 intermediate revisions by 2 users not shown) | |||
| Line 5: | Line 5: | ||
|ReleaseDate=2021-04-01 | |ReleaseDate=2021-04-01 | ||
|Highlight={{AzureBoilerplate|Boilerplate=1}} | |Highlight={{AzureBoilerplate|Boilerplate=1}} | ||
| − | |||
| − | |||
|ReleaseNumber=9.0.019.00 | |ReleaseNumber=9.0.019.00 | ||
}} | }} | ||
| − | {{ | + | {{Issue |
| − | | | + | |TicketNumber=GCXI-3963 |
| − | | | + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 |
|LocalContent={{AzureBoilerplate|Boilerplate=2}} | |LocalContent={{AzureBoilerplate|Boilerplate=2}} | ||
}} | }} | ||
| − | {{ | + | {{Issue |
| − | | | + | |TicketNumber=GCXI-4285 |
| − | | | + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 |
|Content='''Designer Reporting Enhancements''' — New Designer dashboards are added as follows: | |Content='''Designer Reporting Enhancements''' — New Designer dashboards are added as follows: | ||
**The [[Milestone Path Analysis Dashboard]] provides detailed information and visualizations illustrating the first and last milestones customers traversed, and the number of sessions that ended in each final disposition. | **The [[Milestone Path Analysis Dashboard]] provides detailed information and visualizations illustrating the first and last milestones customers traversed, and the number of sessions that ended in each final disposition. | ||
| − | * Premise [https://docs.genesys.com/Documentation/GCXI/9. | + | * Premise [https://docs.genesys.com/Documentation/GCXI/9.0.0/User/] |
|LocalContent=A new dashboard, Milestone Path Analysis Dashboard, provides detailed information and visualizations illustrating the first and last milestones customers traversed in Designer applications, and the number of sessions that ended in each final disposition. | |LocalContent=A new dashboard, Milestone Path Analysis Dashboard, provides detailed information and visualizations illustrating the first and last milestones customers traversed in Designer applications, and the number of sessions that ended in each final disposition. | ||
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIMlstnPthAnysys|display text=Milestone Path Analysis Dashboard}} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIMlstnPthAnysys|display text=Milestone Path Analysis Dashboard}} | ||
}} | }} | ||
| − | {{ | + | {{Issue |
| − | | | + | |TicketNumber=GCXI-4306 |
| − | | | + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 |
|Content=** The [[ANI Details Dashboard]] provides detailed information about the outcomes of customer interactions, based on Automatic Number Identification (ANI), enabling you to identify frequent callers and the result of their interactions. | |Content=** The [[ANI Details Dashboard]] provides detailed information about the outcomes of customer interactions, based on Automatic Number Identification (ANI), enabling you to identify frequent callers and the result of their interactions. | ||
| − | * Premise [https://docs.genesys.com/Documentation/GCXI/9. | + | * Premise [https://docs.genesys.com/Documentation/GCXI/9.0.0/User/HRCXIAniDetailDshbrd] |
| − | * Cloud | + | * Cloud {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIAniDetailDshbrd}} |
|LocalContent=A new dashboard, ANI Details Dashboard, provides detailed information about the outcomes of customer interactions, based on Automatic Number Identification (ANI), enabling you to identify frequent callers and the result of their interactions.<br /> | |LocalContent=A new dashboard, ANI Details Dashboard, provides detailed information about the outcomes of customer interactions, based on Automatic Number Identification (ANI), enabling you to identify frequent callers and the result of their interactions.<br /> | ||
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIAniDetailDshbrd|display text=ANI Details Dashboard}} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIAniDetailDshbrd|display text=ANI Details Dashboard}} | ||
}} | }} | ||
| − | {{ | + | {{Issue |
| − | | | + | |TicketNumber=GCXI-4742 |
| − | | | + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 |
|LocalContent=New dashboards in the Dashboards folder provide weekly views of contact center activity: | |LocalContent=New dashboards in the Dashboards folder provide weekly views of contact center activity: | ||
| Line 44: | Line 42: | ||
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIDashboards|display text=Dashboards }} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIDashboards|display text=Dashboards }} | ||
}} | }} | ||
| − | {{ | + | {{Issue |
| − | | | + | |TicketNumber=GCXI-4849 |
| − | | | + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 |
|LocalContent=Two new reports in the '''CX Insights for iWD''' folder provide detailed reporting on inbound and outbound email activity for users of Genesys '''Engage cloud Email''': | |LocalContent=Two new reports in the '''CX Insights for iWD''' folder provide detailed reporting on inbound and outbound email activity for users of Genesys '''Engage cloud Email''': | ||
| Line 53: | Line 51: | ||
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}} | ||
}} | }} | ||
| − | {{ | + | {{Issue |
| − | | | + | |TicketNumber=GCXI-4757 |
| − | | | + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 |
|LocalContent=Several attributes and prompts in the iWD Project are renamed for greater clarity. Attributes and prompts that were previously referred to as ''Resource ID'' and ''Last Resource ID'' are now referred to as ''Employee ID'' and ''Last Employee ID'', respectively, in the following reports: | |LocalContent=Several attributes and prompts in the iWD Project are renamed for greater clarity. Attributes and prompts that were previously referred to as ''Resource ID'' and ''Last Resource ID'' are now referred to as ''Employee ID'' and ''Last Employee ID'', respectively, in the following reports: | ||
| Line 64: | Line 62: | ||
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}} | ||
}} | }} | ||
| − | {{ | + | {{Issue |
| − | | | + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 |
|LocalContent=Updates are provided for all included CentOS packages. | |LocalContent=Updates are provided for all included CentOS packages. | ||
}} | }} | ||
| − | {{ | + | {{Issue |
| − | | | + | |TicketNumber=GCXI-4746 |
| − | | | + | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 |
|Content= Descriptions are added to the GCXI_GIM_DB and gcxi_meta_info Database Instances where they appear in MicroStrategy Developer. Previously in some releases, the descriptions were missing. | |Content= Descriptions are added to the GCXI_GIM_DB and gcxi_meta_info Database Instances where they appear in MicroStrategy Developer. Previously in some releases, the descriptions were missing. | ||
| Line 76: | Line 74: | ||
|LocalContent=Descriptions now appear for the GCXI_GIM_DB and gcxi_meta_info Database Instances in MicroStrategy Developer. Previously in some releases, the descriptions were missing. | |LocalContent=Descriptions now appear for the GCXI_GIM_DB and gcxi_meta_info Database Instances in MicroStrategy Developer. Previously in some releases, the descriptions were missing. | ||
}} | }} | ||
| − | {{ | + | {{Issue |
| − | | | + | |TicketNumber=GCXI-4718 |
| − | | | + | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 |
|Content=Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined within DSN definitions. Previously in some scenarios, such values were not applied, preventing the configuration of TLS database connections. | |Content=Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined within DSN definitions. Previously in some scenarios, such values were not applied, preventing the configuration of TLS database connections. | ||
|LocalContent=Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined within DSN definitions. Previously in some scenarios, such values were not applied, preventing the configuration of TLS database connections. | |LocalContent=Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined within DSN definitions. Previously in some scenarios, such values were not applied, preventing the configuration of TLS database connections. | ||
}} | }} | ||
| − | {{ | + | {{Issue |
| − | | | + | |TicketNumber=GCXI-4529 |
| − | | | + | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 |
|LocalContent=Designer Interaction Outcome Statistics datasets in the '''Dashboards''' > '''Datasets''' folder are now hidden, unless optional features are enabled. | |LocalContent=Designer Interaction Outcome Statistics datasets in the '''Dashboards''' > '''Datasets''' folder are now hidden, unless optional features are enabled. | ||
}} | }} | ||
| − | {{ | + | {{Issue |
| − | | | + | |TicketNumber=GCXI-4791 |
| − | | | + | |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 |
|Content=Genesys CX Insights ignores user selections in the '''Interaction ID''' report prompt in the following reports: Transfer Detail Report, Interaction Flow Report, Predictive Routing Detail Report, and Co-browse Detail Report. As a result, in the Interaction Handling Attempt Report, links in the Interaction ID column do not work, and the Interaction Flow Report fails to generate. | |Content=Genesys CX Insights ignores user selections in the '''Interaction ID''' report prompt in the following reports: Transfer Detail Report, Interaction Flow Report, Predictive Routing Detail Report, and Co-browse Detail Report. As a result, in the Interaction Handling Attempt Report, links in the Interaction ID column do not work, and the Interaction Flow Report fails to generate. | ||
|LocalContent=Genesys CX Insights ignores user selections in the '''Interaction ID''' report prompt in the following reports: Transfer Detail Report, Interaction Flow Report, Predictive Routing Detail Report, and Co-browse Detail Report. As a result, in the Interaction Handling Attempt Report, links in the Interaction ID column do not work, and the Interaction Flow Report fails to generate. | |LocalContent=Genesys CX Insights ignores user selections in the '''Interaction ID''' report prompt in the following reports: Transfer Detail Report, Interaction Flow Report, Predictive Routing Detail Report, and Co-browse Detail Report. As a result, in the Interaction Handling Attempt Report, links in the Interaction ID column do not work, and the Interaction Flow Report fails to generate. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=GCXI-4947 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |LocalContent=Base Image Upgrade — Genesys CX Insights containers are now UBI8. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=GCXI-5075 | ||
| + | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| + | |LocalContent=The '''ANI Details Dashboard > Top Callers''' tab now correctly lists the 50 callers with the largest number of interactions. Previously, the sort order was inverted, and the callers with the smallest number of interactions were listed. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=GCXI-3449 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |LocalContent=Genesys CX Insights now enables you to securely transmit reports (and dashboards) to an SFTP destination that you configure. | ||
}} | }} | ||
<!--Template text generated from CSV--> | <!--Template text generated from CSV--> | ||
Latest revision as of 06:00, November 16, 2022
Component RN Definition[edit source]
| Component | Genesys CX Insights |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.019.00 (Change release number) |
| Release Type | |
| Highlight | Support for Genesys Engage cloud on Azure |
| Boilerplate(s) Used | |
| Release Date | 2021-04-01 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | project = Genesys Customer Experience Insights AND issue = GCXI-4791 OR issue = GCXI-4746 OR issue = GCXI-4718 OR issue = GCXI-4529 OR issue = GCXI-4742 OR issue = GCXI-4306 OR issue = GCXI-4285 OR issue= GCXI-3963 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GCXI-3963 | New | Starting with this release, Genesys CX Insights is available in Genesys Engage cloud on Azure. | |
| GCXI-4285 | New | A new dashboard, Milestone Path Analysis Dashboard, provides detailed information and visualizations... | Milestone Path Analysis Dashboard |
| GCXI-4306 | New | A new dashboard, ANI Details Dashboard, provides detailed information about the outcomes of customer... | ANI Details Dashboard |
| GCXI-4742 | New | New dashboards in the Dashboards folder provide weekly views of contact center activity:
| Dashboards |
| GCXI-4849 | New | Two new reports in the CX Insights for iWD folder provide detailed reporting on inbound and ou... | CX Insights for iWD reports and dashboards |
| GCXI-4757 | New | Several attributes and prompts in the iWD Project are renamed for greater clarity. Attributes and p... | CX Insights for iWD reports and dashboards |
| New | Updates are provided for all included CentOS packages. | ||
| GCXI-4947 | New | Base Image Upgrade — Genesys CX Insights containers are now UBI8. | |
| GCXI-3449 | New | Genesys CX Insights now enables you to securely transmit reports (and dashboards) to an SFTP destina... | |
| GCXI-4746 | Resolved Issue | Descriptions now appear for the GCXI_GIM_DB and gcxi_meta_info Database Instances in MicroStrategy D... | |
| GCXI-4718 | Resolved Issue | Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined withi... | |
| GCXI-4529 | Resolved Issue | Designer Interaction Outcome Statistics datasets in the Dashboards > Datasets folder are... | |
| GCXI-5075 | Resolved Issue | The ANI Details Dashboard > Top Callers tab now correctly lists the 50 callers with the larges... | |
| GCXI-4791 | Known Issue | Genesys CX Insights ignores user selections in the Interaction ID report prompt in the followi... |
Contents
Comments or questions about this documentation? Contact us for support!