Difference between revisions of "RN/GenesysCXInsights/9.0.019.00"

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|ReleaseNumber=9.0.019.00
 
|ReleaseNumber=9.0.019.00
 
}}
 
}}
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{{JiraIssue
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{{Issue
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|Issue=GCXI-3963
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|TicketNumber=GCXI-3963
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|IssueType=720446c8-10b6-42b8-af36-34a298aa1c72
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 
|LocalContent={{AzureBoilerplate|Boilerplate=2}}
 
|LocalContent={{AzureBoilerplate|Boilerplate=2}}
 
}}
 
}}
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{{JiraIssue
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{{Issue
−
|Issue=GCXI-4285
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|TicketNumber=GCXI-4285
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|IssueType=720446c8-10b6-42b8-af36-34a298aa1c72
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 
|Content='''Designer Reporting Enhancements''' — New Designer dashboards are added as follows:
 
|Content='''Designer Reporting Enhancements''' — New Designer dashboards are added as follows:
 
**The [[Milestone Path Analysis Dashboard]] provides detailed information and visualizations illustrating the first and last milestones customers traversed, and the number of sessions that ended in each final disposition.
 
**The [[Milestone Path Analysis Dashboard]] provides detailed information and visualizations illustrating the first and last milestones customers traversed, and the number of sessions that ended in each final disposition.
−
  * Premise  [https://docs.genesys.com/Documentation/GCXI/9.0DRAFT/User/
+
  * Premise  [https://docs.genesys.com/Documentation/GCXI/9.0.0/User/]
 
|LocalContent=A new dashboard, Milestone Path Analysis Dashboard, provides detailed information and visualizations illustrating the first and last milestones customers traversed in Designer applications, and the number of sessions that ended in each final disposition.
 
|LocalContent=A new dashboard, Milestone Path Analysis Dashboard, provides detailed information and visualizations illustrating the first and last milestones customers traversed in Designer applications, and the number of sessions that ended in each final disposition.
 
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIMlstnPthAnysys|display text=Milestone Path Analysis Dashboard}}
 
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIMlstnPthAnysys|display text=Milestone Path Analysis Dashboard}}
 
}}
 
}}
−
{{JiraIssue
+
{{Issue
−
|Issue=GCXI-4306
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|TicketNumber=GCXI-4306
−
|IssueType=720446c8-10b6-42b8-af36-34a298aa1c72
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 
|Content=** The [[ANI Details Dashboard]] provides detailed information about the outcomes of customer interactions, based on Automatic Number Identification (ANI), enabling you to identify frequent callers and the result of their interactions.
 
|Content=** The [[ANI Details Dashboard]] provides detailed information about the outcomes of customer interactions, based on Automatic Number Identification (ANI), enabling you to identify frequent callers and the result of their interactions.
−
  * Premise  [https://docs.genesys.com/Documentation/GCXI/9.0DRAFT/User/HRCXIAniDetailDshbrd]
+
  * Premise  [https://docs.genesys.com/Documentation/GCXI/9.0.0/User/HRCXIAniDetailDshbrd]
−
  * Cloud [https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIAniDetailDshbrd] 
+
  * Cloud {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIAniDetailDshbrd}} 
 
|LocalContent=A new dashboard, ANI Details Dashboard, provides detailed information about the outcomes of customer interactions, based on Automatic Number Identification (ANI), enabling you to identify frequent callers and the result of their interactions.<br />
 
|LocalContent=A new dashboard, ANI Details Dashboard, provides detailed information about the outcomes of customer interactions, based on Automatic Number Identification (ANI), enabling you to identify frequent callers and the result of their interactions.<br />
 
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIAniDetailDshbrd|display text=ANI Details Dashboard}}
 
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIAniDetailDshbrd|display text=ANI Details Dashboard}}
 
}}
 
}}
−
{{JiraIssue
+
{{Issue
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|Issue=GCXI-4742
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|TicketNumber=GCXI-4742
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|IssueType=720446c8-10b6-42b8-af36-34a298aa1c72
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 
|LocalContent=New dashboards in the Dashboards folder provide weekly views of contact center activity:
 
|LocalContent=New dashboards in the Dashboards folder provide weekly views of contact center activity:
  
−
*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIWeeklyAgntGrpPrfDshBrd Weekly Agent Group Performance Dashboard] — Explore interaction handling at the group level on a weekly basis.
+
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklyAgntGrpPrfDshBrd|display text=Weekly Agent Group Performance Dashboard}} — Explore interaction handling at the group level on a weekly basis.
−
*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIWeeklyAgntGrpUtlztnDshBrd Weekly Agent Group Utilization Dashboard] — Understand how agents used their time over the course of a week.
+
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklyAgntGrpUtlztnDshBrd|display text=Weekly Agent Group Utilization Dashboard}} — Understand how agents used their time over the course of a week.
−
*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIWeeklyBusAttrDshBrd Weekly Business Attribute Dashboard] — Explore interaction business-result categorization on a weekly basis.
+
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklyBusAttrDshBrd|display text=Weekly Business Attribute Dashboard}} — Explore interaction business-result categorization on a weekly basis.
−
*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIWeeklyQSmmryDshBrd Weekly Queue Summary Dashboard] — Assess the weekly performance of configured queues.
+
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklyQSmmryDshBrd|display text=Weekly Queue Summary Dashboard}} — Assess the weekly performance of configured queues.
−
*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIWeeklySlfSrvcCntnmntDshBrd Weekly Self Service Containment Dashboard] — Explore the volume of interactions that are (or are not) contained in Self-Service.
+
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklySlfSrvcCntnmntDshBrd|display text=Weekly Self Service Containment Dashboard}} — Explore the volume of interactions that are (or are not) contained in Self-Service.
 
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIDashboards|display text=Dashboards }}
 
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIDashboards|display text=Dashboards }}
 
}}
 
}}
−
{{JiraIssue
+
{{Issue
−
|Issue=GCXI-4849
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|TicketNumber=GCXI-4849
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|IssueType=720446c8-10b6-42b8-af36-34a298aa1c72
+
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 
|LocalContent=Two new reports in the '''CX Insights for iWD''' folder provide detailed reporting on inbound and outbound email activity for users of Genesys '''Engage cloud Email''':
 
|LocalContent=Two new reports in the '''CX Insights for iWD''' folder provide detailed reporting on inbound and outbound email activity for users of Genesys '''Engage cloud Email''':
  
−
*[[Draft:PEC-REP/Current/RPRT/HRCXIiWDInbndIntrDyEml|Inbound Intraday Email Process Report]]
+
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDInbndIntrDyEml|display text=Inbound Intraday Email Process Report}} &mdash;  Analyze the volume of iWD email tasks that are added, completed, or in process during a specified time period.
−
*[[Draft:PEC-REP/Current/RPRT/HRCXIiWDOtBndEml|Outbound Email Report]]
+
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDOtBndEml|display text=Outbound Email Report}} &mdash; Perform detailed analysis of outbound email usage patterns.
 
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}}
 
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}}
 
}}
 
}}
−
{{JiraIssue
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{{Issue
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|Issue=GCXI-4757
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|TicketNumber=GCXI-4757
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|IssueType=720446c8-10b6-42b8-af36-34a298aa1c72
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 
|LocalContent=Several attributes and prompts in the iWD Project are renamed for greater clarity.  Attributes and prompts that were previously referred to as ''Resource ID'' and ''Last Resource ID'' are now referred to as ''Employee ID'' and ''Last Employee ID'', respectively, in the following reports:
 
|LocalContent=Several attributes and prompts in the iWD Project are renamed for greater clarity.  Attributes and prompts that were previously referred to as ''Resource ID'' and ''Last Resource ID'' are now referred to as ''Employee ID'' and ''Last Employee ID'', respectively, in the following reports:
  
−
*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIiWDResPerfDshbrd Resource Performance Dashboard]
+
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDResPerfDshbrd|display text=Resource Performance Dashboard}}
−
*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIiWDResPerf Resource Performance Report]
+
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDResPerf|display text=Resource Performance Report}}
−
*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIiWDTskDtl Task Detail Report]
+
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDTskDtl|display text=Task Detail Report}}
−
*[[Draft:PEC-REP/Current/RPRT/HRCXIiWDTskWrkDtl|Task Work Detail Report]]
+
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDTskWrkDtl|display text=Task Work Detail Report}}
 
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}}
 
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}}
 
}}
 
}}
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{{JiraIssue
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{{Issue
−
|IssueType=720446c8-10b6-42b8-af36-34a298aa1c72
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 
|LocalContent=Updates are provided for all included CentOS packages.
 
|LocalContent=Updates are provided for all included CentOS packages.
 
}}
 
}}
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{{JiraIssue
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{{Issue
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|Issue=GCXI-4746
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|TicketNumber=GCXI-4746
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|IssueType=5c483167-c133-4dc5-87c0-bd2719670bc1
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 
|Content= Descriptions are added to the GCXI_GIM_DB and gcxi_meta_info Database Instances where they appear in MicroStrategy Developer. Previously in some releases, the descriptions were missing.
 
|Content= Descriptions are added to the GCXI_GIM_DB and gcxi_meta_info Database Instances where they appear in MicroStrategy Developer. Previously in some releases, the descriptions were missing.
  
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|LocalContent=Descriptions now appear for the GCXI_GIM_DB and gcxi_meta_info Database Instances in MicroStrategy Developer. Previously in some releases, the descriptions were missing.
 
|LocalContent=Descriptions now appear for the GCXI_GIM_DB and gcxi_meta_info Database Instances in MicroStrategy Developer. Previously in some releases, the descriptions were missing.
 
}}
 
}}
−
{{JiraIssue
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{{Issue
−
|Issue=GCXI-4718
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|TicketNumber=GCXI-4718
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|IssueType=5c483167-c133-4dc5-87c0-bd2719670bc1
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 
|Content=Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined within DSN definitions. Previously in some scenarios, such values were not applied, preventing the configuration of TLS database connections.
 
|Content=Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined within DSN definitions. Previously in some scenarios, such values were not applied, preventing the configuration of TLS database connections.
 
|LocalContent=Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined within DSN definitions. Previously in some scenarios, such values were not applied, preventing the configuration of TLS database connections.
 
|LocalContent=Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined within DSN definitions. Previously in some scenarios, such values were not applied, preventing the configuration of TLS database connections.
 
}}
 
}}
−
{{JiraIssue
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{{Issue
−
|Issue=GCXI-4529
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|TicketNumber=GCXI-4529
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|IssueType=5c483167-c133-4dc5-87c0-bd2719670bc1
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 
|LocalContent=Designer Interaction Outcome Statistics datasets in the '''Dashboards''' > '''Datasets''' folder are now hidden, unless optional features are enabled.
 
|LocalContent=Designer Interaction Outcome Statistics datasets in the '''Dashboards''' > '''Datasets''' folder are now hidden, unless optional features are enabled.
 
}}
 
}}
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{{JiraIssue
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{{Issue
−
|Issue=GCXI-4791
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|TicketNumber=GCXI-4791
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|IssueType=7677e764-86f7-44e3-92bc-f13b59c71260
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|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
 
|Content=Genesys CX Insights ignores user selections in the '''Interaction ID''' report prompt in the following reports: Transfer Detail Report, Interaction Flow Report, Predictive Routing Detail Report, and Co-browse Detail Report. As a result, in the Interaction Handling Attempt Report, links in the Interaction ID column do not work, and the Interaction Flow Report fails to generate.
 
|Content=Genesys CX Insights ignores user selections in the '''Interaction ID''' report prompt in the following reports: Transfer Detail Report, Interaction Flow Report, Predictive Routing Detail Report, and Co-browse Detail Report. As a result, in the Interaction Handling Attempt Report, links in the Interaction ID column do not work, and the Interaction Flow Report fails to generate.
 
|LocalContent=Genesys CX Insights ignores user selections in the '''Interaction ID''' report prompt in the following reports: Transfer Detail Report, Interaction Flow Report, Predictive Routing Detail Report, and Co-browse Detail Report. As a result, in the Interaction Handling Attempt Report, links in the Interaction ID column do not work, and the Interaction Flow Report fails to generate.
 
|LocalContent=Genesys CX Insights ignores user selections in the '''Interaction ID''' report prompt in the following reports: Transfer Detail Report, Interaction Flow Report, Predictive Routing Detail Report, and Co-browse Detail Report. As a result, in the Interaction Handling Attempt Report, links in the Interaction ID column do not work, and the Interaction Flow Report fails to generate.
 +
}}
 +
{{Issue
 +
|TicketNumber=GCXI-4947
 +
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 +
|LocalContent=Base Image Upgrade — Genesys CX Insights containers are now UBI8.
 +
}}
 +
{{Issue
 +
|TicketNumber=GCXI-5075
 +
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 +
|LocalContent=The '''ANI Details Dashboard > Top Callers''' tab now correctly lists the 50 callers with the largest number of interactions. Previously, the sort order was inverted, and the callers with the smallest number of interactions were listed.
 +
}}
 +
{{Issue
 +
|TicketNumber=GCXI-3449
 +
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
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|LocalContent=Genesys CX Insights now enables you to securely transmit reports (and dashboards) to an SFTP destination that you configure.
 
}}
 
}}
 
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Latest revision as of 06:00, November 16, 2022

Component RN Definition[edit source]

Component Genesys CX Insights
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number 9.0.019.00 (Change release number)
Release Type
Highlight Support for Genesys Engage cloud on Azure
Boilerplate(s) Used
Release Date 2021-04-01
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = Genesys Customer Experience Insights AND issue = GCXI-4791 OR issue = GCXI-4746 OR issue = GCXI-4718 OR issue = GCXI-4529 OR issue = GCXI-4742 OR issue = GCXI-4306 OR issue = GCXI-4285 OR issue= GCXI-3963
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GCXI-3963 New Starting with this release, Genesys CX Insights is available in Genesys Engage cloud on Azure.
GCXI-4285 New A new dashboard, Milestone Path Analysis Dashboard, provides detailed information and visualizations... Milestone Path Analysis Dashboard
GCXI-4306 New A new dashboard, ANI Details Dashboard, provides detailed information about the outcomes of customer... ANI Details Dashboard
GCXI-4742 New New dashboards in the Dashboards folder provide weekly views of contact center activity:
  • [[Draft:P...
 Dashboards
GCXI-4849 New Two new reports in the CX Insights for iWD folder provide detailed reporting on inbound and ou... CX Insights for iWD reports and dashboards
GCXI-4757 New Several attributes and prompts in the iWD Project are renamed for greater clarity.  Attributes and p... CX Insights for iWD reports and dashboards
New Updates are provided for all included CentOS packages.
GCXI-4947 New Base Image Upgrade — Genesys CX Insights containers are now UBI8.
GCXI-3449 New Genesys CX Insights now enables you to securely transmit reports (and dashboards) to an SFTP destina...
GCXI-4746 Resolved Issue Descriptions now appear for the GCXI_GIM_DB and gcxi_meta_info Database Instances in MicroStrategy D...
GCXI-4718 Resolved Issue Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined withi...
GCXI-4529 Resolved Issue Designer Interaction Outcome Statistics datasets in the Dashboards > Datasets folder are...
GCXI-5075 Resolved Issue The ANI Details Dashboard > Top Callers tab now correctly lists the 50 callers with the larges...
GCXI-4791 Known Issue Genesys CX Insights ignores user selections in the Interaction ID report prompt in the followi...
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