Difference between revisions of "RN/DigitalChannels/100.0.121.2518"
From Genesys Documentation
(Created page with "{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=issue in (NEXUS-8844, NEXUS-8612, NEXUS-8614,NEXUS-8291,NEXUS-8290) |DeploymentTypeId=ec194bf2-b79a-436d-8...") |
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|JQL=issue in (NEXUS-8844, NEXUS-8612, NEXUS-8614,NEXUS-8291,NEXUS-8290) | |JQL=issue in (NEXUS-8844, NEXUS-8612, NEXUS-8614,NEXUS-8291,NEXUS-8290) | ||
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 577e188b-36c5-4733-86a7-e1d0d6564aff | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 577e188b-36c5-4733-86a7-e1d0d6564aff | ||
| − | |ReleaseDate=2022-06- | + | |ReleaseDate=2022-06-27 |
| − | |MixedModeReleaseDate=2022-06- | + | |MixedModeReleaseDate=2022-06-27 |
| − | |Highlight=Support for SparkPost email delivery provider.<br /> | + | |Highlight=Support for SparkPost email delivery provider and chat persistence across different domains. |
| + | |||
| + | <br /> | ||
}} | }} | ||
{{Issue | {{Issue | ||
| Line 25: | Line 27: | ||
|TicketNumber=NEXUS-9298 | |TicketNumber=NEXUS-9298 | ||
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | ||
| − | |LocalContent=When a user sends a | + | |LocalContent=When a user sends a GIF file from a Facebook Public interaction, the GIF file and the accompanying messages (if any) are not delivered to agents. |
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=NEXUS-9282 | ||
| + | |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | ||
| + | |LocalContent=When an agent logs into WWE using two different browsers or tabs, the chat conversations do not synchronize and the issue is reported as a chat event stream error. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=NEXUS-7024 | ||
| + | |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | ||
| + | |LocalContent=When the agent refreshes the browser tab with an active Facebook public or Twitter public social interaction, the active interaction is not displayed and the agent cannot start the outbound interaction. This issue is observed in all previous releases. | ||
| + | |||
| + | '''Workaround''': Log out of WWE and then re-login to begin outbound interaction. The previous active interaction loads in the next workflow step. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=NEXUS-8844 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |LocalContent=Cross-domain chat support sample and required scripts are now available. Please follow the Digital Channels Developer’s Guide to enable cross-domain support for your chat widget. | ||
| + | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Developers|topic=ChatCrossDomain}} | ||
}} | }} | ||
Latest revision as of 04:13, July 26, 2022
Component RN Definition[edit source]
| Component | Digital Channels |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Mixed mode |
| Release Number | 100.0.121.2518 (Change release number) |
| Release Type | |
| Highlight | Support for SparkPost email delivery provider and chat persistence across different domains.
|
| Boilerplate(s) Used | |
| Release Date | 2022-06-27 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | 2022-06-27 |
| Private Edition Containers List | |
| JQL | issue in (NEXUS-8844, NEXUS-8612, NEXUS-8614,NEXUS-8291,NEXUS-8290) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| NEXUS-8291 | New | Digital Channels now supports the SparkPost email delivery provider for outbound campaigns. | |
| NEXUS-8844 | New | Cross-domain chat support sample and required scripts are now available. Please follow the Digital C... | Persistent Chat across Different Domains |
| NEXUS-9228 | Known Issue | After sending notification messages to the user, agents are unable to attach files in chat interacti... | |
| NEXUS-9243 | Known Issue | In a browser window, only one agent login can access several workspaces (WWE, Designer, and so on). ... | |
| NEXUS-9298 | Known Issue | When a user sends a GIF file from a Facebook Public interaction, the GIF file and the accompanying m... | |
| NEXUS-9282 | Known Issue | When an agent logs into WWE using two different browsers or tabs, the chat conversations do not sync... | |
| NEXUS-7024 | Known Issue | When the agent refreshes the browser tab with an active Facebook public or Twitter public social int... |
Contents
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