Base unit of content for Digital Channels -

From Genesys Documentation
Jump to: navigation, search

Component RN Definition[edit source]

Component Digital Channels
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Mixed mode
Release Number (Change release number)
Release Type
Highlight Support for SparkPost email delivery provider and chat persistence across different domains.

Boilerplate(s) Used
Release Date 2022-06-27
Private Edition Release Date
Mixed Mode Release ReleaseDate 2022-06-27
Private Edition Containers List
JQL issue in (NEXUS-8844, NEXUS-8612, NEXUS-8614,NEXUS-8291,NEXUS-8290)
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-8291 New Digital Channels now supports the SparkPost email delivery provider for outbound campaigns.
NEXUS-8844 New Cross-domain chat support sample and required scripts are now available. Please follow the Digital C... Persistent Chat across Different Domains
NEXUS-9228 Known Issue After sending notification messages to the user, agents are unable to attach files in chat interacti...
NEXUS-9243 Known Issue In a browser window, only one agent login can access several workspaces (WWE, Designer, and so on). ...
NEXUS-9298 Known Issue When a user sends a GIF file from a Facebook Public interaction, the GIF file and the accompanying m...
NEXUS-9282 Known Issue When an agent logs into WWE using two different browsers or tabs, the chat conversations do not sync...
NEXUS-7024 Known Issue When the agent refreshes the browser tab with an active Facebook public or Twitter public social int...
Comments or questions about this documentation? Contact us for support!