Difference between revisions of "RN/GenesysCX Insights/100.0.028.0000"
From Genesys Documentation
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|ReleaseDate=2022-04-13 | |ReleaseDate=2022-04-13 | ||
|PrivateEditionReleaseDate=2022-05-09 | |PrivateEditionReleaseDate=2022-05-09 | ||
| + | |Highlight=Transfer reporting enhancements | ||
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|Content=Support MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065 and Interactive Intelligence Server 11.3.0560.01489 | |Content=Support MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065 and Interactive Intelligence Server 11.3.0560.01489 | ||
| + | |LocalContent=Support for MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065, and Interactive Intelligence Server 11.3.0560.01489 | ||
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=The attribute {{Detail > Handling Attempt Connection ID}} now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits. | |Content=The attribute {{Detail > Handling Attempt Connection ID}} now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits. | ||
| + | |LocalContent=The attribute Handling Attempt Connection ID in the Detail folder now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits. | ||
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|Content=A new metric, Consult Initiated Time, is added in the folder \\\\GCXI\\\\Detail\\\\Handling Attempt. | |Content=A new metric, Consult Initiated Time, is added in the folder \\\\GCXI\\\\Detail\\\\Handling Attempt. | ||
| + | |LocalContent=A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt. | ||
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=Scheduled monthly delivery of reports now now works correctly, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC. | |Content=Scheduled monthly delivery of reports now now works correctly, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC. | ||
| + | |LocalContent=Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC. | ||
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|Content=‘''Transfer Reporting enhancements’'' — A new Transfer Dashboard is now available in the Dashboards folder. For more information, see the \[\[Documentation:GCXI:User:HRCXITransferDshbrd | |Content=‘''Transfer Reporting enhancements’'' — A new Transfer Dashboard is now available in the Dashboards folder. For more information, see the \[\[Documentation:GCXI:User:HRCXITransferDshbrd | ||
| + | |LocalContent=A new Transfer Dashboard is now available in the Dashboards folder. For more information, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}}. | ||
| + | |||
| + | This feature requires Reporting and Analytics Aggregates (RAA) release {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=ReportingAnalytics|anchor=Reporting_and_Analytics_Aggregates_.28RAA.29-100.0.011.0100|display text=100.0.011.0100}} or later. If you are not sure what release of RAA is running in your environment, contact [https://genesyspartner.force.com/customercare/CustomerCareContactUs Customer Care]. | ||
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}} | ||
}} | }} | ||
Revision as of 13:30, May 11, 2022
Component RN Definition[edit source]
| Component | Genesys CX Insights |
|---|---|
| Deployment Type | Private Edition, Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 100.0.028.0000 (Change release number) |
| Release Type | |
| Highlight | Transfer reporting enhancements |
| Boilerplate(s) Used | |
| Release Date | 2022-04-13 |
| Private Edition Release Date | 2022-05-09 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issue=GCXI-6059 OR issue=GCXI-5977 OR issue=GCXI-5983 OR issue=GCXI-6059 OR issue=GCXI-5662 OR issue=GCXI-5840 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GCXI-6059 | New | Support for MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065, and Interactive Intelligence... | |
| GCXI-5977 | New | A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt. | |
| GCXI-5662 | New | A new Transfer Dashboard is now available in the Dashboards folder. For more information, see [[Draf... | Transfer Dashboard |
| GCXI-5983 | Resolved Issue | The attribute Handling Attempt Connection ID in the Detail folder now correctly displays longer valu... | |
| GCXI-5840 | Resolved Issue | Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesy... | |
| Private Edition | |||
| CPE-3603 | Private Edition | GCXI / RAA Private Edition Guide |
Contents
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