Difference between revisions of "RN/GenesysCX Insights/100.0.028.0000"
From Genesys Documentation
(Created page with "{{ComponentRN |ComponentId=e17cb0c3-b6d6-41c2-8dfc-40ee83f99d56 |JQL=issue=GCXI-6059 OR issue=GCXI-5977 OR issue=GCXI-5983 OR issue=GCXI-6059 OR issue=GCXI-5662 OR issue=GCXI-...") |
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|TicketNumber=GCXI-6059 | |TicketNumber=GCXI-6059 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |Content=Support | + | |Content=Support for MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065, and Interactive Intelligence Server 11.3.0560.01489 |
|LocalContent=Support for MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065, and Interactive Intelligence Server 11.3.0560.01489 | |LocalContent=Support for MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065, and Interactive Intelligence Server 11.3.0560.01489 | ||
}} | }} | ||
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|TicketNumber=GCXI-5983 | |TicketNumber=GCXI-5983 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| − | |Content=The attribute | + | |Content=The attribute Handling Attempt Connection ID in the Detail folder now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits. |
|LocalContent=The attribute Handling Attempt Connection ID in the Detail folder now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits. | |LocalContent=The attribute Handling Attempt Connection ID in the Detail folder now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits. | ||
}} | }} | ||
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|TicketNumber=GCXI-5977 | |TicketNumber=GCXI-5977 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |Content=A new metric, Consult Initiated Time, is added in the folder | + | |Content=A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt. |
|LocalContent=A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt. | |LocalContent=A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt. | ||
}} | }} | ||
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|TicketNumber=GCXI-5840 | |TicketNumber=GCXI-5840 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| − | |Content=Scheduled monthly | + | |Content=Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC. |
|LocalContent=Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC. | |LocalContent=Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC. | ||
}} | }} | ||
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|TicketNumber=GCXI-5662 | |TicketNumber=GCXI-5662 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |Content= | + | |Content=A new Transfer Dashboard is now available in the Dashboards folder. For more information, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}}. |
|LocalContent=A new Transfer Dashboard is now available in the Dashboards folder. For more information, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}}. | |LocalContent=A new Transfer Dashboard is now available in the Dashboards folder. For more information, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}}. | ||
}} | }} | ||
Revision as of 19:15, April 13, 2022
Component RN Definition[edit source]
| Component | Genesys CX Insights |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 100.0.028.0000 (Change release number) |
| Release Type | |
| Highlight | Transfer reporting enhancements |
| Boilerplate(s) Used | |
| Release Date | 2022-04-13 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issue=GCXI-6059 OR issue=GCXI-5977 OR issue=GCXI-5983 OR issue=GCXI-6059 OR issue=GCXI-5662 OR issue=GCXI-5840 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GCXI-6059 | New | Support for MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065, and Interactive Intelligence... | |
| GCXI-5977 | New | A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt. | |
| GCXI-5662 | New | A new Transfer Dashboard is now available in the Dashboards folder. For more information, see [[Draf... | Transfer Dashboard |
| GCXI-5983 | Resolved Issue | The attribute Handling Attempt Connection ID in the Detail folder now correctly displays longer valu... | |
| GCXI-5840 | Resolved Issue | Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesy... | |
| Private Edition | |||
| CPE-3603 | Private Edition | GCXI / RAA Private Edition Guide |
Contents
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