Difference between revisions of "GenesysCloud"
m (Text replacement - "Genesys Engage" to "Genesys Multicloud CX") |
m (Text replacement - "Genesys Cloud" to "Genesys Cloud CX") |
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|Heading=Predictive Engagement | |Heading=Predictive Engagement | ||
|Type=Administrator | |Type=Administrator | ||
| − | |Description=Find information about setting up and using [[ATC|Predictive Engagement]], the real-time journey analytics platform available with the Genesys Cloud, PureConnect, and Genesys Multicloud CX platforms. | + | |Description=Find information about setting up and using [[ATC|Predictive Engagement]], the real-time journey analytics platform available with the Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms. |
|Links= | |Links= | ||
|Status=No | |Status=No | ||
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|Heading=Provisioning Genesys Multicloud CX Hybrid Integrations | |Heading=Provisioning Genesys Multicloud CX Hybrid Integrations | ||
|Type=Administrator | |Type=Administrator | ||
| − | |Description=Learn the essential provisioning steps to enable a hybrid integration between Genesys Multicloud CX On-Prem deployments and Genesys Cloud services. | + | |Description=Learn the essential provisioning steps to enable a hybrid integration between Genesys Multicloud CX On-Prem deployments and Genesys Cloud CX services. |
|Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Multicloud CX Hybrid Integrations]] | |Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Multicloud CX Hybrid Integrations]] | ||
|Status=No | |Status=No | ||
Latest revision as of 21:28, November 9, 2021
Predictive Engagement
Find information about setting up and using Predictive Engagement, the real-time journey analytics platform available with the Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms.
Genesys Data Layer
Find information about Genesys Data Layer (GDL), an infrastructure component for building data pipelines to transfer data among applications.
Genesys Dialog Engine
Genesys Dialog Engine allows you to create chat bots for your products through a natural language understanding (NLU) engine that can understand and process information provided as input.
Provisioning Genesys Multicloud CX Hybrid Integrations
Learn the essential provisioning steps to enable a hybrid integration between Genesys Multicloud CX On-Prem deployments and Genesys Cloud CX services.
Widgets
Find information about configuring and using Widgets, a set of APIs that provides specific types of user interface elements, enabling you to enhance your website with chat or your own customized contact center functionality.