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(Added more links to the Agent Features sections)
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|Title=Agent Resources
 
|Title=Agent Resources
 
|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}}
 
|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer details}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
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* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
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* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Title=Agent Resources
 
|Title=Agent Resources
 
|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}}
 
|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer details}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Title=Agent Resources
 
|Title=Agent Resources
 
|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}}
 
|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer details}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
 +
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections

Revision as of 10:57, May 30, 2019

This is a draft page; the published version of this page can be found at ATC.
Click on any of the following to see the documentation for that version:

ReleaseNotes.png

Release Notes

Release Notes


ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.
Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

GetStarted.png

Get started

Understand the purpose of and how you can begin using it in your organization.

GetStarted.png

Get started

Understand the purpose of and how you can begin using it in your organization.

GetStarted.png

Get started

Understand the purpose of and how you can begin using it in your organization.

AdditionalResources.png

Videos

AdditionalResources.png

Videos




GetStarted.png

Review solutions, best practices, and business scenarios

Review business scenarios and best practices to improve your results with .

GetStarted.png

Review solutions, best practices, and business scenarios



GetStarted.png

Review solutions, best practices, and business scenarios

Review business scenarios and best practices to improve your results with .


InstallConfig.png

Track journey data

Track your customers based on their characteristics and behaviors.

InstallConfig.png

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

InstallConfig.png

Track journey data

Track your customers based on their characteristics and behaviors.

InstallConfig.png

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

InstallConfig.png

Track journey data

Track your customers based on their characteristics and behaviors.


InstallConfig.png

Create actions and action maps

Create a collection of techniques that can use to engage your customers and further your business outcomes.

Book.png

Shape a customer's journey

InstallConfig.png

Integrate with third-party products

InstallConfig.png

Integrate with third-party products

Supervisor.png

See reports and analytics

DeveloperResources.png

Developer resources

DeveloperResources.png

Developer resources

AgentLanding.png

Agent resources

AgentLanding.png

Agent resources

AgentLanding.png

Agent resources

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