From Genesys Documentation
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m (Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX") |
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|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Get Started | |Type=Get Started | ||
| − | |Title=Use Predictive Engagement in Genesys | + | |Title=Use Predictive Engagement in Genesys Multicloud CX |
|Description=An overview of the process to integrate Genesys Predictive Engagement into your contact center. | |Description=An overview of the process to integrate Genesys Predictive Engagement into your contact center. | ||
|Links=*{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud}} | |Links=*{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud}} | ||
| Line 44: | Line 44: | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Title=Use Workforce Engagement Management features in Genesys Cloud | |Title=Use Workforce Engagement Management features in Genesys Cloud | ||
| − | |Description=Through integration between Genesys | + | |Description=Through integration between Genesys Multicloud CX and Genesys Cloud, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud. |
|Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}} | |Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}} | ||
|Columns=No | |Columns=No | ||
Revision as of 20:31, November 9, 2021
Click on any of the following to see the documentation for that version:
Genesys Predictive Engagement with advanced chat routing
Third-party integrations
Use Genesys Predictive Engagement in Genesys Engage on-premises
Use Predictive Engagement in Genesys Multicloud CX
Use Workforce Engagement Management features in Genesys Cloud CX
- [[Solution/GenesysEngageWEM|]]
PureConnect Solution Guides
Feature coming soon
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