Difference between revisions of "ATC/GenesysEngage-cloudPrereqs"
From Genesys Documentation
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Revision as of 20:28, November 9, 2021
Contents
Genesys Predictive Engagement has specific prerequisites for Genesys Multicloud CX deployments.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with Genesys Predictive Engagement.Genesys Engage customers who intend to use Genesys Predictive Engagement should ensure that their Cloud tenant has been updated to the latest 9.0 versions of the following components. For more information, please contact your Genesys Account Manager.
| Genesys Component | Version | Notes |
| Genesys Widgets | 9.0 | 9.0.0.015.11 minimum |
| Digital Channels | 9.0 | 9.0.000.10 minimum
Note: Requires an Advanced Chat license. |
| Agent Desktop | 9.0 | |
| Designer | 9.0 |
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