identify

Learn how to use the identify method to add information to a customer record.

Important

On January 31, 2023, Genesys removed the functionality of the identify method that is used to add a customer record. For more information, see Deprecation: identify journey SDK method.

Important

This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

Description

The identify method adds information to a customer record.

Important

identify affects the next web event sent using the pageview or record method.

Signature

ac('identify', [loginId], [traits], [callback])

Arguments

• loginId
• traits
• callback

login

• Description: ID used to stitch customer identities together
• Type: String/null
• Status: Required
• Note: If loginId is null, the current identity is cleared.

traits

• Description: Information about a customer
• Type: Object
• Status: Optional
• Restrictions: Flat object with properties of type string, number, or Boolean

For more information about how to link different customer records, see Traits mapper.

callback

• Description: Callback
• Type: Function
• Status: Optional