User: Jose.druker@genesys.com/GEC DELTA MATRIX/Queries
From Genesys Documentation
Genesys Engage Multicloud Capabilities Matrix[ | edit source]
The following table compares support for Genesys Engage Multicloud capabilities on Azure and AWS.
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| Category | Name | Description | Azure Support | AWS Support |
|---|---|---|---|---|
| Category | Name | Description | Azure Support | AWS Support |
| Agent Scripting | PM provides two-sentence description | No | PM-CONTROLLED | |
| Agent SSO / SAML 2.0 Integration w/ External IDP | PM provides two-sentence description | CONSOLIDATED | Standard | |
| Callback | PM provides two-sentence description | STANDARD | STANDARD | |
| Chatbots | PM provides two-sentence description | PM-CONTROLLED | PM-CONTROLLED | |
| Customer surveys | PM provides two-sentence description | STANDARD | STANDARD | |
| Designer | PM provides two-sentence description | STANDARD | STANDARD | |
| Designer w/analytics | PM provides two-sentence description | STANDARD | STANDARD | |
| Device Management | PM provides two-sentence description | Not Applicable | STANDARD | |
| Employee Performance (WE03) | PM provides two-sentence description | PM-CONTROLLED | PM-Controlled | |
| Enterprise IVR | PM provides two-sentence description | STANDARD | Standard | |
| External LDAP Authentication | PM provides two-sentence description | D | Standard | |
| External Task Routing | PM provides two-sentence description | PM-CONTROLLED | PM-CONTROLLED | |
| GCXI historical reporting | PM provides two-sentence description | STANDARD | STANDARD | |
| Genesys Engage API: Provisioning | PM provides two-sentence description | CONSOLIDATED | PM-Controlled | |
| Genesys Engage APIs: Statistics | PM provides two-sentence description | CONSOLIDATED | PM-Controlled | |
| Genesys Engage APIs: Workspace API / Voice, Chat | PM provides two-sentence description | CONSOLIDATED | PM-Controlled | |
| Gplus Adapter for Microsoft Dynamics 365 | PM provides two-sentence description | PM-CONTROLLED | PM-CONTROLLED | |
| GPlus Adapter for Salesforce | PM provides two-sentence description | STANDARD | STANDARD | |
| Gplus Adapter for ServiceNow | PM provides two-sentence description | PM-CONTROLLED | PM-CONTROLLED | |
| Gplus Adapters for WFM | PM provides two-sentence description | PM-CONTROLLED | PM-CONTROLLED | |
| Group Voice Mail | PM provides two-sentence description | STANDARD | STANDARD | |
| GWS API | PM provides two-sentence description | PM-CONTROLLED | PM-CONTROLLED | |
| Historical Data Feed | PM provides two-sentence description | STANDARD | STANDARD | |
| In-browser WebRTC Support | PM provides two-sentence description | CONSOLIDATED | PM-Controlled | |
| Inbound Voice | PM provides two-sentence description | STANDARD | STANDARD | |
| Inbound Voice IVR - TTS | PM provides two-sentence description | No | Standard | |
| Inbound Voice IVR – ASR | PM provides two-sentence description | No | Standard | |
| Interaction Recording | PM provides two-sentence description | Not Applicable | PM-Controlled | |
| IVR PaaS | PM provides two-sentence description | No | Standard | |
| IVR PaaS w/Intelligent Automation | PM provides two-sentence description | Not Applicable | Standard | |
| IVR Recording | PM provides two-sentence description | CONSOLIDATED | Standard | |
| Mobile Callback (GES Callback)* | PM provides two-sentence description | CONSOLIDATED | PM-CONTROLLED | |
| Mobile Click-to-Call | PM provides two-sentence description | CONSOLIDATED | PM-CONTROLLED | |
| Native Softphone w/SIP | PM provides two-sentence description | STANDARD | STANDARD | |
| Native Softphone w/WebRTC | PM provides two-sentence description | STANDARD | STANDARD | |
| Personal Voice Mail | PM provides two-sentence description | STANDARD | STANDARD | |
| Pulse real-time reporting | PM provides two-sentence description | STANDARD | STANDARD | |
| Quality Assurance and Compliance (WE01) | PM provides two-sentence description | PM-CONTROLLED | PM-Controlled | |
| Quality Management | PM provides two-sentence description | Not Applicable | PM-Controlled | |
| Resource Management (WE02) | PM provides two-sentence description | PM-CONTROLLED | PM-Controlled | |
| Screen Capture | PM provides two-sentence description | Not Applicable | PM-Controlled | |
| Speech Analytics (GIA) | PM provides two-sentence description | Not Applicable | PM-Controlled | |
| Voicebots | PM provides two-sentence description | PM-CONTROLLED | PM-Controlled | |
| WebRTC Media Service* | PM provides two-sentence description | CONSOLIDATED | PM-CONTROLLED | |
| Workforce Management | PM provides two-sentence description | Not Applicable | PM-Controlled | |
| Workspace | PM provides two-sentence description | STANDARD | STANDARD | |
| Workspace Toolkit | PM provides two-sentence description | PM-CONTROLLED | PM-CONTROLLED | |
| AI | Agent Assist | PM provides two-sentence description | PM-CONTROLLED | PM-CONTROLLED |
| AI | Dialog Engine NLU | PM provides two-sentence description | CONSOLIDATED | PM-CONTROLLED |
| AI | Predictive Engagement | PM provides two-sentence description | PM-CONTROLLED | PM-CONTROLLED |
| AI | Predictive Routing | PM provides two-sentence description | No | PM-CONTROLLED |
| Digital | Advanced Chat | PM provides two-sentence description | STANDARD | STANDARD |
| Digital | Context Routing | PM provides two-sentence description | STANDARD | STANDARD |
| Digital | Email Classic | PM provides two-sentence description | Not Applicable | PM-CONTROLLED |
| Digital | Inbound MMS support | PM provides two-sentence description | CONSOLIDATED | PM-CONTROLLED |
| Digital | Inbound SMS, MMS | PM provides two-sentence description | STANDARD | STANDARD |
| Digital | Intelligent Workload Distribution | PM provides two-sentence description | PM-CONTROLLED | PM-Controlled |
| Digital | Messaging | PM provides two-sentence description | No | PM-Controlled |
| Digital | Mobile Chat | PM provides two-sentence description | CONSOLIDATED | STANDARD |
| Digital | Reactive Chat | PM provides two-sentence description | Not Applicable | PM-CONTROLLED |
| Digital | Rich Media for Chatbots & Messaging | PM provides two-sentence description | CONSOLIDATED | PM-CONTROLLED |
| Digital | Social Engagement | PM provides two-sentence description | No | PM-Controlled |
| Digital | Test | Something | STANDARD | PM-CONTROLLED |
| Outbound | Custom/External Pre-Validation | PM provides two-sentence description | CONSOLIDATED | Standard |
| Outbound | Outbound Analytics | PM provides two-sentence description | CONSOLIDATED | STANDARD |
| Outbound | Outbound Email | PM provides two-sentence description | CONSOLIDATED | STANDARD |
| Outbound | Outbound List Export (SFTP) | PM provides two-sentence description | CONSOLIDATED | STANDARD |
| Outbound | Outbound List Import (SFTP) | PM provides two-sentence description | CONSOLIDATED | STANDARD |
| Outbound | Outbound notifications / IVR | PM provides two-sentence description | STANDARD | STANDARD |
| Outbound | Outbound Restful API’s | PM provides two-sentence description | CONSOLIDATED | STANDARD |
| Outbound | Outbound Short Message Service (SMS) | PM provides two-sentence description | CONSOLIDATED | STANDARD |
| Outbound | Outbound Short Message Service (SMS) Aggregation | PM provides two-sentence description | CONSOLIDATED | STANDARD |
| Outbound | Outbound Voice / agent assisted service | PM provides two-sentence description | STANDARD | STANDARD |
| Outbound | Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) | PM provides two-sentence description | CONSOLIDATED | STANDARD |
| Outbound | Outbound-Predictive | PM provides two-sentence description | CONSOLIDATED | STANDARD |
| Outbound | Outbound-Preview - Pull | PM provides two-sentence description | CONSOLIDATED | STANDARD |
| Outbound | Outbound-Preview - Push | PM provides two-sentence description | CONSOLIDATED | STANDARD |
| Outbound | Outbound-Progressive | PM provides two-sentence description | CONSOLIDATED | STANDARD |