Trying hard-coding the formlink syntax by subst:
| CATEGORY
|
AI
|
| NAME
|
Agent Assist
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Agent Assist
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
AI
|
| NAME
|
Dialog Engine NLU
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_ChatBot, _VoiceBot
|
| CAPABILITY_AWS
|
Dialog Engine NLU
|
| CATEGORY
|
AI
|
| NAME
|
Knowledge Management
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
3. PLANNED
|
| STATUS_GEC_AWS
|
3. PLANNED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Knowledge Management
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
AI
|
| NAME
|
Predictive Engagement Salesforce & Marketo Integration
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
0. NA
|
| STATUS_GEC_AWS
|
3. PLANNED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_NA
|
| CAPABILITY_AWS
|
Predictive Engagement Salesforce & Marketo Integration
|
| CATEGORY
|
AI
|
| NAME
|
Predictive Engagement
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Predictive Engagement
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
AI
|
| NAME
|
Predictive Routing
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
3. PLANNED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
NA
|
| TIME_PA_GEC_AZURE
|
1Q21
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Predictive Routing
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Designer Flowchart UI
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
3. PLANNED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
Included into Designer as a feature
|
| CAPABILITY_AZURE
|
_Designer
|
| CAPABILITY_AWS
|
Designer Flowchart UI
|
| CATEGORY
|
|
| NAME
|
Designer Visual IVR
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
0. NA
|
| STATUS_GEC_AWS
|
3. PLANNED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_NA
|
| CAPABILITY_AWS
|
Designer Visual IVR
|
| CATEGORY
|
|
| NAME
|
Designer w/analytics
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Designer w/analytics
|
| CAPABILITY_AWS
|
Designer w/analytics
|
| CATEGORY
|
|
| NAME
|
Designer
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Designer
|
| CAPABILITY_AWS
|
Designer
|
| CATEGORY
|
|
| NAME
|
GCXI historical reporting
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
GCXI historical reporting
|
| CAPABILITY_AWS
|
GCXI historical reporting
|
| CATEGORY
|
|
| NAME
|
Historical Data Feed
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Historical Data Feed
|
| CAPABILITY_AWS
|
Historical Data Feed
|
| CATEGORY
|
|
| NAME
|
Pulse real-time reporting
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Pulse real-time reporting
|
| CAPABILITY_AWS
|
Pulse real-time reporting
|
| CATEGORY
|
Digital
|
| NAME
|
Advanced Chat
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Advanced Chat
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
Digital
|
| NAME
|
Email
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
3. Planned
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email
|
| CAPABILITY_AZURE
|
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
Digital
|
| NAME
|
Context Routing
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
Included in the base seat
|
| CAPABILITY_AZURE
|
Context Routing
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
Digital
|
| NAME
|
Inbound MMS support
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
2. USE CASE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
- verify Portico support in specific geo-regions
|
| CAPABILITY_AZURE
|
_Inbound SMS, MMS
|
| CAPABILITY_AWS
|
Inbound MMS support
|
| CATEGORY
|
Digital
|
| NAME
|
Inbound SMS, MMS
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Inbound SMS, MMS
|
| CAPABILITY_AWS
|
Inbound SMS
|
| CATEGORY
|
Digital
|
| NAME
|
Intelligent Workload Distribution
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Intelligent Workload Distribution
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
Digital
|
| NAME
|
Messaging
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
3. PLANNED
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
1Q21
|
| TIME_PA_GEC_AZURE
|
1Q21
|
| NOTES
|
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date
|
| CAPABILITY_AZURE
|
Messaging
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
Digital
|
| NAME
|
Mobile Chat
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
2. USE CASE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
|
| CAPABILITY_AZURE
|
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
_Advanced Chat
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
Mobile Chat
|
| STATUS_GEC_AZURE
|
Vadim D
|
| STATUS_GEC_AWS
|
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
Digital
|
| NAME
|
Reactive Chat
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
0. NA
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
Available to current Reactive Chat customers only
|
| CAPABILITY_AZURE
|
_NA
|
| CAPABILITY_AWS
|
Reactive Chat
|
| CATEGORY
|
Digital
|
| NAME
|
Email Classic
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
0. NA
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
|
| CAPABILITY_AZURE
|
_NA
|
| CAPABILITY_AWS
|
Reactive Email
|
| CATEGORY
|
Digital
|
| NAME
|
Rich Media for Chatbots & Messaging
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Chatbot, _Messaging
|
| CAPABILITY_AWS
|
Rich Media for Chatbots & Messaging
|
| CATEGORY
|
Digital
|
| NAME
|
Social Engagement
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
3. PLANNED
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
NA
|
| TIME_PA_GEC_AZURE
|
1Q21
|
| NOTES
|
Social Engagement will be available when the rest of the suite is GA
|
| CAPABILITY_AZURE
|
Social Engagement
|
| CAPABILITY_AWS
|
Social Engagement (Twitter, FB)
|
| CATEGORY
|
|
| NAME
|
Callback
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Callback
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Customer surveys
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Customer surveys
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Device Management
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
2. USE CASE
|
| STATUS_GEC_AZURE
|
0. NA
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_NA
|
| CAPABILITY_AWS
|
Device Management
|
| CATEGORY
|
|
| NAME
|
Group Voice Mail
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Group Voice Mail
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Inbound Voice
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Inbound Voice
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Mobile Callback (GES Callback)*
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
2. USE CASE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Callback
|
| CAPABILITY_AWS
|
Mobile Callback (GES Callback)*
|
| CATEGORY
|
|
| NAME
|
Mobile Click-to-Call
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
2. USE CASE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_TBD
|
| CAPABILITY_AWS
|
Mobile Click-to-Call
|
| CATEGORY
|
|
| NAME
|
Native Softphone w/SIP
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Native Softphone w/SIP
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Native Softphone w/WebRTC
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Native Softphone w/WebRTC
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Personal Voice Mail
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Personal Voice Mail
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
WebRTC Media Service*
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_WWE, _SIP Phone
|
| CAPABILITY_AWS
|
WebRTC Media Service*
|
| CATEGORY
|
|
| NAME
|
Agent SSO / SAML 2.0 Integration w/ External IDP
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
2. USE CASE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. Standard
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn
|
| CAPABILITY_AZURE
|
_Platform, Portal -- available ONE login
|
| CAPABILITY_AWS
|
Agent SSO / SAML 2.0 Integration w/ External IDP
|
| CATEGORY
|
|
| NAME
|
External LDAP Authentication
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
_BD
|
| STATUS_GEC_AWS
|
1. Standard
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_TBD
|
| CAPABILITY_AWS
|
External LDAP Authentication
|
| CATEGORY
|
|
| NAME
|
External Task Routing
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
External Task Routing
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Genesys Engage API: Provisioning
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_GWS API
|
| CAPABILITY_AWS
|
Genesys Engage API: Provisioning
|
| CATEGORY
|
|
| NAME
|
Genesys Engage APIs: Statistics
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_GWS API
|
| CAPABILITY_AWS
|
Genesys Engage APIs: Statistics
|
| CATEGORY
|
|
| NAME
|
Genesys Engage APIs: Workspace API / Voice, Chat
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
incl, SOW-145
|
| CAPABILITY_AZURE
|
_GWS API
|
| CAPABILITY_AWS
|
Genesys Engage APIs: Workspace API / Voice, Chat
|
| CATEGORY
|
|
| NAME
|
Gplus Adapter for Microsoft Dynamics 365
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Gplus Adapter for Microsoft Dynamics 365
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
GPlus Adapter for Salesforce
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
GPlus Adaptor for Salesforce
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Gplus Adapter for ServiceNow
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Gplus Adapter for ServiceNow
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Gplus Adapters for WFM
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Gplus Adapters for WFM
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
GWS API
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
GWS API
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
In-browser WebRTC Support
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_WWE
|
| CAPABILITY_AWS
|
In-browser WebRTC Support
|
| CATEGORY
|
|
| NAME
|
Open-Internet-Connected Agents*
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
2. USE CASE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
3. Planned
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Default config
|
| CAPABILITY_AWS
|
Open-Internet-Connected Agents*
|
| CATEGORY
|
|
| NAME
|
Recording Connector – Self-Service
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
3. PLANNED
|
| STATUS_GEC_AWS
|
0. NA
|
| TIME_EAP_GEC_AZURE
|
1Q21
|
| TIME_PA_GEC_AZURE
|
TBD
|
| NOTES
|
Integration with 3rd party recording solutions
|
| CAPABILITY_AZURE
|
Recording Connector – Self-Service
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Recording Connector – Assisted Service
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
3. PLANNED
|
| STATUS_GEC_AWS
|
0. NA
|
| TIME_EAP_GEC_AZURE
|
1Q21
|
| TIME_PA_GEC_AZURE
|
TBD
|
| NOTES
|
Integration with 3rd party recording solutions
|
| CAPABILITY_AZURE
|
Recording Connector – Assisted Service
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Workspace Toolkit
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Workspace Toolkit
|
| CAPABILITY_AWS
|
Workspace Toolkit
|
| CATEGORY
|
|
| NAME
|
Workspace
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Workspace
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
Outbound
|
| NAME
|
Custom/External Pre-Validation
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
2. USE CASE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. Standard
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Outbound Voice / agent assisted service
|
| CAPABILITY_AWS
|
Custom/External Pre-Validation
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound Analytics
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Outbound TBD
|
| CAPABILITY_AWS
|
Outbound Analytics
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound Email
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
2. USE CASE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Outbound Voice / agent assisted service
|
| CAPABILITY_AWS
|
Outbound Email
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound List Export (SFTP)
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Outbound Voice / agent assisted service
|
| CAPABILITY_AWS
|
Outbound List Export (SFTP)
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound List Import (SFTP)
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Outbound Voice / agent assisted service
|
| CAPABILITY_AWS
|
Outbound List Import (SFTP)
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound notifications / IVR
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Outbound notifications / IVR
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound Restful API’s
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Outbound Voice / agent assisted service
|
| CAPABILITY_AWS
|
Outbound Restful API’s
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound Short Message Service (SMS) Aggregation
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Outbound Voice / agent assisted service
|
| CAPABILITY_AWS
|
Outbound Short Message Service (SMS) Aggregation
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound Short Message Service (SMS)
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
2. USE CASE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Outbound Voice / agent assisted service
|
| CAPABILITY_AWS
|
Outbound Short Message Service (SMS)
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound Voice / agent assisted service
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Outbound Voice / agent assisted service
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP)
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
2. USE CASE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Outbound Voice / agent assisted service
|
| CAPABILITY_AWS
|
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP)
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound-Predictive
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Outbound Voice / agent assisted service
|
| CAPABILITY_AWS
|
Outbound-Predictive
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound-Preview - Pull
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Outbound Voice / agent assisted service
|
| CAPABILITY_AWS
|
Outbound-Preview - Pull
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound-Preview - Push
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Outbound Voice / agent assisted service
|
| CAPABILITY_AWS
|
Outbound-Preview - Push
|
| CATEGORY
|
Outbound
|
| NAME
|
Outbound-Progressive
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. STANDARD
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Outbound Voice / agent assisted service
|
| CAPABILITY_AWS
|
Outbound-Progressive
|
| CATEGORY
|
|
| NAME
|
Agent Scripting
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
3. PLANNED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
1Q21
|
| TIME_PA_GEC_AZURE
|
1Q21
|
| NOTES
|
Genesys Universal Scripting – PS Asset
|
| CAPABILITY_AZURE
|
Agent Scripting
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Chatbots
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Chatbots
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Enterprise IVR
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
1. Standard
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Enterprise IVR
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Inbound Voice IVR – ASR
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
3. PLANNED
|
| STATUS_GEC_AWS
|
1. Standard
|
| TIME_EAP_GEC_AZURE
|
_NA
|
| TIME_PA_GEC_AZURE
|
3Q21
|
| NOTES
|
Nuance ASR
|
| CAPABILITY_AZURE
|
_Enterprise IVR
|
| CAPABILITY_AWS
|
Inbound Voice IVR – ASR
|
| CATEGORY
|
|
| NAME
|
Inbound Voice IVR - TTS
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
3. FEATURE
|
| STATUS_GEC_AZURE
|
3. PLANNED
|
| STATUS_GEC_AWS
|
1. Standard
|
| TIME_EAP_GEC_AZURE
|
_NA
|
| TIME_PA_GEC_AZURE
|
3Q21
|
| NOTES
|
Nuance TTS
|
| CAPABILITY_AZURE
|
_Enterprise IVR
|
| CAPABILITY_AWS
|
Inbound Voice IVR - TTS
|
| CATEGORY
|
|
| NAME
|
IVR PaaS w/Intelligent Automation
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
2. USE CASE
|
| STATUS_GEC_AZURE
|
0. NA
|
| STATUS_GEC_AWS
|
1. Standard
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_IVR_PaaS
|
| CAPABILITY_AWS
|
IVR PaaS w/Intelligent Automation
|
| CATEGORY
|
|
| NAME
|
IVR PaaS
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
3. PLANNED
|
| STATUS_GEC_AWS
|
1. Standard
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
IVR PaaS
|
| CAPABILITY_AWS
|
IVR PaaS
|
| CATEGORY
|
|
| NAME
|
IVR Recording
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
2. USE CASE
|
| STATUS_GEC_AZURE
|
4. CONSOLIDATED
|
| STATUS_GEC_AWS
|
1. Standard
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
_Enterprise IVR
|
| CAPABILITY_AWS
|
IVR Recording
|
| CATEGORY
|
|
| NAME
|
Voicebots
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
Voicebots
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Employee Performance (WE03)
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud
|
| CAPABILITY_AZURE
|
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Employee Performance (WE03)
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
|
| STATUS_GEC_AZURE
|
Vadim D
|
| STATUS_GEC_AWS
|
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Interaction Recording
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
0. NA
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
|
| CAPABILITY_AZURE
|
=_NA
|
| CAPABILITY_AWS
|
Interaction Recording
|
| CATEGORY
|
|
| NAME
|
Quality Assurance and Compliance (WE01)
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20
|
| CAPABILITY_AZURE
|
Quality Assurance and Compliance (WE01)
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Quality Management
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
0. NA
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
|
| CAPABILITY_AZURE
|
_NA
|
| CAPABILITY_AWS
|
Quality Management
|
| CATEGORY
|
|
| NAME
|
Resource Management (WE02)
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
2. PM-CONTROLLED
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20
|
| CAPABILITY_AZURE
|
Resource Management (WE02)
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
|
| NAME
|
Screen Capture
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
0. NA
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
|
| CAPABILITY_AZURE
|
_NA
|
| CAPABILITY_AWS
|
Screen Capture
|
| CATEGORY
|
|
| NAME
|
Speech Analytics (GIA)
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
0. NA
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS
|
| CAPABILITY_AZURE
|
_NA
|
| CAPABILITY_AWS
|
Speech Analytics (GIA)
|
| CATEGORY
|
|
| NAME
|
Workforce Management
|
| DESCRIPTION
|
PM provides two-sentence description
|
| FEATURE_LEVEL_GEC_AZURE
|
1. CAPABILITY
|
| STATUS_GEC_AZURE
|
0. NA
|
| STATUS_GEC_AWS
|
2. PM-Controlled
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
Genesys Cloud Resource Management (WE02) package should be positioned for new customers
|
| CAPABILITY_AZURE
|
_NA
|
| CAPABILITY_AWS
|
Workforce Management
|
| CATEGORY
|
Digital
|
| NAME
|
|
| DESCRIPTION
|
|
| FEATURE_LEVEL_GEC_AZURE
|
|
| STATUS_GEC_AZURE
|
|
| STATUS_GEC_AWS
|
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
|
| CAPABILITY_AWS
|
|
| CATEGORY
|
Digital
|
| NAME
|
Test
|
| DESCRIPTION
|
Something
|
| FEATURE_LEVEL_GEC_AZURE
|
|
| STATUS_GEC_AZURE
|
1. STANDARD
|
| STATUS_GEC_AWS
|
2. PM-CONTROLLED
|
| TIME_EAP_GEC_AZURE
|
|
| TIME_PA_GEC_AZURE
|
|
| NOTES
|
|
| CAPABILITY_AZURE
|
|
| CAPABILITY_AWS
|
|
