User: Jose.druker@genesys.com/GEC DELTA MATRIX

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Trying hard-coding the formlink syntax by subst:

<form action="/Special:FormEdit/Test_Capabilities/User:Jose.druker@genesys.com/GEC DELTA MATRIX" method="get" target="_self"><button type="submit" value="Add or edit" title="">Add or edit</button></form>

CATEGORY AI
NAME Agent Assist
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Agent Assist
CAPABILITY_AWS
CATEGORY AI
NAME Dialog Engine NLU
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _ChatBot, _VoiceBot
CAPABILITY_AWS Dialog Engine NLU
CATEGORY AI
NAME Knowledge Management
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 3. PLANNED
STATUS_GEC_AWS 3. PLANNED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Knowledge Management
CAPABILITY_AWS
CATEGORY AI
NAME Predictive Engagement Salesforce & Marketo Integration
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 0. NA
STATUS_GEC_AWS 3. PLANNED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _NA
CAPABILITY_AWS Predictive Engagement Salesforce & Marketo Integration
CATEGORY AI
NAME Predictive Engagement
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Predictive Engagement
CAPABILITY_AWS
CATEGORY AI
NAME Predictive Routing
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 3. PLANNED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE NA
TIME_PA_GEC_AZURE 1Q21
NOTES
CAPABILITY_AZURE Predictive Routing
CAPABILITY_AWS
CATEGORY
NAME Designer Flowchart UI
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 3. PLANNED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES Included into Designer as a feature
CAPABILITY_AZURE _Designer
CAPABILITY_AWS Designer Flowchart UI
CATEGORY
NAME Designer Visual IVR
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 0. NA
STATUS_GEC_AWS 3. PLANNED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _NA
CAPABILITY_AWS Designer Visual IVR
CATEGORY
NAME Designer w/analytics
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Designer w/analytics
CAPABILITY_AWS Designer w/analytics
CATEGORY
NAME Designer
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Designer
CAPABILITY_AWS Designer
CATEGORY
NAME GCXI historical reporting
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE GCXI historical reporting
CAPABILITY_AWS GCXI historical reporting
CATEGORY
NAME Historical Data Feed
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Historical Data Feed
CAPABILITY_AWS Historical Data Feed
CATEGORY
NAME Pulse real-time reporting
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Pulse real-time reporting
CAPABILITY_AWS Pulse real-time reporting
CATEGORY Digital
NAME Advanced Chat
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Advanced Chat
CAPABILITY_AWS
CATEGORY Digital
NAME Email
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 3. Planned
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email
CAPABILITY_AZURE
CAPABILITY_AWS
CATEGORY Digital
NAME Context Routing
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES Included in the base seat
CAPABILITY_AZURE Context Routing
CAPABILITY_AWS
CATEGORY Digital
NAME Inbound MMS support
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 2. USE CASE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES - verify Portico support in specific geo-regions
CAPABILITY_AZURE _Inbound SMS, MMS
CAPABILITY_AWS Inbound MMS support
CATEGORY Digital
NAME Inbound SMS, MMS
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Inbound SMS, MMS
CAPABILITY_AWS Inbound SMS
CATEGORY Digital
NAME Intelligent Workload Distribution
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Intelligent Workload Distribution
CAPABILITY_AWS
CATEGORY Digital
NAME Messaging
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 3. PLANNED
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE 1Q21
TIME_PA_GEC_AZURE 1Q21
NOTES Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date
CAPABILITY_AZURE Messaging
CAPABILITY_AWS
CATEGORY Digital
NAME Mobile Chat
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 2. USE CASE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
CAPABILITY_AZURE
CAPABILITY_AWS
CATEGORY
NAME _Advanced Chat
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE Mobile Chat
STATUS_GEC_AZURE Vadim D
STATUS_GEC_AWS
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE
CAPABILITY_AWS
CATEGORY Digital
NAME Reactive Chat
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 0. NA
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES Available to current Reactive Chat customers only
CAPABILITY_AZURE _NA
CAPABILITY_AWS Reactive Chat
CATEGORY Digital
NAME Email Classic
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 0. NA
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
CAPABILITY_AZURE _NA
CAPABILITY_AWS Reactive Email
CATEGORY Digital
NAME Rich Media for Chatbots & Messaging
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Chatbot, _Messaging
CAPABILITY_AWS Rich Media for Chatbots & Messaging
CATEGORY Digital
NAME Social Engagement
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 3. PLANNED
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE NA
TIME_PA_GEC_AZURE 1Q21
NOTES Social Engagement will be available when the rest of the suite is GA
CAPABILITY_AZURE Social Engagement
CAPABILITY_AWS Social Engagement (Twitter, FB)
CATEGORY
NAME Callback
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Callback
CAPABILITY_AWS
CATEGORY
NAME Customer surveys
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Customer surveys
CAPABILITY_AWS
CATEGORY
NAME Device Management
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 2. USE CASE
STATUS_GEC_AZURE 0. NA
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _NA
CAPABILITY_AWS Device Management
CATEGORY
NAME Group Voice Mail
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Group Voice Mail
CAPABILITY_AWS
CATEGORY
NAME Inbound Voice
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Inbound Voice
CAPABILITY_AWS
CATEGORY
NAME Mobile Callback (GES Callback)*
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 2. USE CASE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Callback
CAPABILITY_AWS Mobile Callback (GES Callback)*
CATEGORY
NAME Mobile Click-to-Call
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 2. USE CASE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _TBD
CAPABILITY_AWS Mobile Click-to-Call
CATEGORY
NAME Native Softphone w/SIP
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Native Softphone w/SIP
CAPABILITY_AWS
CATEGORY
NAME Native Softphone w/WebRTC
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Native Softphone w/WebRTC
CAPABILITY_AWS
CATEGORY
NAME Personal Voice Mail
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Personal Voice Mail
CAPABILITY_AWS
CATEGORY
NAME WebRTC Media Service*
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _WWE, _SIP Phone
CAPABILITY_AWS WebRTC Media Service*
CATEGORY
NAME Agent SSO / SAML 2.0 Integration w/ External IDP
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 2. USE CASE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. Standard
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn
CAPABILITY_AZURE _Platform, Portal -- available ONE login
CAPABILITY_AWS Agent SSO / SAML 2.0 Integration w/ External IDP
CATEGORY
NAME External LDAP Authentication
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE _BD
STATUS_GEC_AWS 1. Standard
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _TBD
CAPABILITY_AWS External LDAP Authentication
CATEGORY
NAME External Task Routing
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE External Task Routing
CAPABILITY_AWS
CATEGORY
NAME Genesys Engage API: Provisioning
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _GWS API
CAPABILITY_AWS Genesys Engage API: Provisioning
CATEGORY
NAME Genesys Engage APIs: Statistics
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _GWS API
CAPABILITY_AWS Genesys Engage APIs: Statistics
CATEGORY
NAME Genesys Engage APIs: Workspace API / Voice, Chat
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES incl, SOW-145
CAPABILITY_AZURE _GWS API
CAPABILITY_AWS Genesys Engage APIs: Workspace API / Voice, Chat
CATEGORY
NAME Gplus Adapter for Microsoft Dynamics 365
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Gplus Adapter for Microsoft Dynamics 365
CAPABILITY_AWS
CATEGORY
NAME GPlus Adapter for Salesforce
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE GPlus Adaptor for Salesforce
CAPABILITY_AWS
CATEGORY
NAME Gplus Adapter for ServiceNow
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Gplus Adapter for ServiceNow
CAPABILITY_AWS
CATEGORY
NAME Gplus Adapters for WFM
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Gplus Adapters for WFM
CAPABILITY_AWS
CATEGORY
NAME GWS API
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE GWS API
CAPABILITY_AWS
CATEGORY
NAME In-browser WebRTC Support
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _WWE
CAPABILITY_AWS In-browser WebRTC Support
CATEGORY
NAME Open-Internet-Connected Agents*
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 2. USE CASE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 3. Planned
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Default config
CAPABILITY_AWS Open-Internet-Connected Agents*
CATEGORY
NAME Recording Connector – Self-Service
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 3. PLANNED
STATUS_GEC_AWS 0. NA
TIME_EAP_GEC_AZURE 1Q21
TIME_PA_GEC_AZURE TBD
NOTES Integration with 3rd party recording solutions
CAPABILITY_AZURE Recording Connector – Self-Service
CAPABILITY_AWS
CATEGORY
NAME Recording Connector – Assisted Service
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 3. PLANNED
STATUS_GEC_AWS 0. NA
TIME_EAP_GEC_AZURE 1Q21
TIME_PA_GEC_AZURE TBD
NOTES Integration with 3rd party recording solutions
CAPABILITY_AZURE Recording Connector – Assisted Service
CAPABILITY_AWS
CATEGORY
NAME Workspace Toolkit
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Workspace Toolkit
CAPABILITY_AWS Workspace Toolkit
CATEGORY
NAME Workspace
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Workspace
CAPABILITY_AWS
CATEGORY Outbound
NAME Custom/External Pre-Validation
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 2. USE CASE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. Standard
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Outbound Voice / agent assisted service
CAPABILITY_AWS Custom/External Pre-Validation
CATEGORY Outbound
NAME Outbound Analytics
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Outbound TBD
CAPABILITY_AWS Outbound Analytics
CATEGORY Outbound
NAME Outbound Email
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 2. USE CASE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Outbound Voice / agent assisted service
CAPABILITY_AWS Outbound Email
CATEGORY Outbound
NAME Outbound List Export (SFTP)
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Outbound Voice / agent assisted service
CAPABILITY_AWS Outbound List Export (SFTP)
CATEGORY Outbound
NAME Outbound List Import (SFTP)
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Outbound Voice / agent assisted service
CAPABILITY_AWS Outbound List Import (SFTP)
CATEGORY Outbound
NAME Outbound notifications / IVR
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Outbound notifications / IVR
CAPABILITY_AWS
CATEGORY Outbound
NAME Outbound Restful API’s
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Outbound Voice / agent assisted service
CAPABILITY_AWS Outbound Restful API’s
CATEGORY Outbound
NAME Outbound Short Message Service (SMS) Aggregation
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Outbound Voice / agent assisted service
CAPABILITY_AWS Outbound Short Message Service (SMS) Aggregation
CATEGORY Outbound
NAME Outbound Short Message Service (SMS)
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 2. USE CASE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Outbound Voice / agent assisted service
CAPABILITY_AWS Outbound Short Message Service (SMS)
CATEGORY Outbound
NAME Outbound Voice / agent assisted service
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Outbound Voice / agent assisted service
CAPABILITY_AWS
CATEGORY Outbound
NAME Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP)
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 2. USE CASE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Outbound Voice / agent assisted service
CAPABILITY_AWS Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP)
CATEGORY Outbound
NAME Outbound-Predictive
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Outbound Voice / agent assisted service
CAPABILITY_AWS Outbound-Predictive
CATEGORY Outbound
NAME Outbound-Preview - Pull
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Outbound Voice / agent assisted service
CAPABILITY_AWS Outbound-Preview - Pull
CATEGORY Outbound
NAME Outbound-Preview - Push
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Outbound Voice / agent assisted service
CAPABILITY_AWS Outbound-Preview - Push
CATEGORY Outbound
NAME Outbound-Progressive
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. STANDARD
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Outbound Voice / agent assisted service
CAPABILITY_AWS Outbound-Progressive
CATEGORY
NAME Agent Scripting
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 3. PLANNED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE 1Q21
TIME_PA_GEC_AZURE 1Q21
NOTES Genesys Universal Scripting – PS Asset
CAPABILITY_AZURE Agent Scripting
CAPABILITY_AWS
CATEGORY
NAME Chatbots
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Chatbots
CAPABILITY_AWS
CATEGORY
NAME Enterprise IVR
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 1. Standard
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Enterprise IVR
CAPABILITY_AWS
CATEGORY
NAME Inbound Voice IVR – ASR
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 3. PLANNED
STATUS_GEC_AWS 1. Standard
TIME_EAP_GEC_AZURE _NA
TIME_PA_GEC_AZURE 3Q21
NOTES Nuance ASR
CAPABILITY_AZURE _Enterprise IVR
CAPABILITY_AWS Inbound Voice IVR – ASR
CATEGORY
NAME Inbound Voice IVR - TTS
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 3. FEATURE
STATUS_GEC_AZURE 3. PLANNED
STATUS_GEC_AWS 1. Standard
TIME_EAP_GEC_AZURE _NA
TIME_PA_GEC_AZURE 3Q21
NOTES Nuance TTS
CAPABILITY_AZURE _Enterprise IVR
CAPABILITY_AWS Inbound Voice IVR - TTS
CATEGORY
NAME IVR PaaS w/Intelligent Automation
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 2. USE CASE
STATUS_GEC_AZURE 0. NA
STATUS_GEC_AWS 1. Standard
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _IVR_PaaS
CAPABILITY_AWS IVR PaaS w/Intelligent Automation
CATEGORY
NAME IVR PaaS
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 3. PLANNED
STATUS_GEC_AWS 1. Standard
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE IVR PaaS
CAPABILITY_AWS IVR PaaS
CATEGORY
NAME IVR Recording
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 2. USE CASE
STATUS_GEC_AZURE 4. CONSOLIDATED
STATUS_GEC_AWS 1. Standard
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE _Enterprise IVR
CAPABILITY_AWS IVR Recording
CATEGORY
NAME Voicebots
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE Voicebots
CAPABILITY_AWS
CATEGORY
NAME Employee Performance (WE03)
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud
CAPABILITY_AZURE
CAPABILITY_AWS
CATEGORY
NAME Employee Performance (WE03)
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE
STATUS_GEC_AZURE Vadim D
STATUS_GEC_AWS
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE
CAPABILITY_AWS
CATEGORY
NAME Interaction Recording
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 0. NA
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
CAPABILITY_AZURE =_NA
CAPABILITY_AWS Interaction Recording
CATEGORY
NAME Quality Assurance and Compliance (WE01)
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20
CAPABILITY_AZURE Quality Assurance and Compliance (WE01)
CAPABILITY_AWS
CATEGORY
NAME Quality Management
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 0. NA
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES . UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
CAPABILITY_AZURE _NA
CAPABILITY_AWS Quality Management
CATEGORY
NAME Resource Management (WE02)
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 2. PM-CONTROLLED
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20
CAPABILITY_AZURE Resource Management (WE02)
CAPABILITY_AWS
CATEGORY
NAME Screen Capture
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 0. NA
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
CAPABILITY_AZURE _NA
CAPABILITY_AWS Screen Capture
CATEGORY
NAME Speech Analytics (GIA)
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 0. NA
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS
CAPABILITY_AZURE _NA
CAPABILITY_AWS Speech Analytics (GIA)
CATEGORY
NAME Workforce Management
DESCRIPTION PM provides two-sentence description
FEATURE_LEVEL_GEC_AZURE 1. CAPABILITY
STATUS_GEC_AZURE 0. NA
STATUS_GEC_AWS 2. PM-Controlled
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES Genesys Cloud Resource Management (WE02) package should be positioned for new customers
CAPABILITY_AZURE _NA
CAPABILITY_AWS Workforce Management
CATEGORY Digital
NAME
DESCRIPTION
FEATURE_LEVEL_GEC_AZURE
STATUS_GEC_AZURE
STATUS_GEC_AWS
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE
CAPABILITY_AWS
CATEGORY Digital
NAME Test
DESCRIPTION Something
FEATURE_LEVEL_GEC_AZURE
STATUS_GEC_AZURE 1. STANDARD
STATUS_GEC_AWS 2. PM-CONTROLLED
TIME_EAP_GEC_AZURE
TIME_PA_GEC_AZURE
NOTES
CAPABILITY_AZURE
CAPABILITY_AWS