Genesys Inbound

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This topic is part of the manual PureEngage Cloud Use Cases for version Public of Genesys Use Cases.
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Genesys Inbound Use Cases for PureEngage Cloud

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Title Subtitle
Title Subtitle
Genesys Call Routing (CE01) Route voice interactions to the best skilled resource
Genesys Callback (CE03) Offer callback to queuing callers