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This topic is part of the manual PureEngage Cloud Use Cases for version Public of Genesys Use Cases.
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Genesys Digital Use Cases for PureEngage Cloud
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|Genesys Work Distribution (BO02)||Optimizing work distribution across the enterprise to deliver all promises on time|
|Genesys Email Routing (CE16)||Route email interactions to the best skilled resource|
|Genesys Chat Routing (CE18)||Route chat interactions to the best skilled resource|
|Genesys Social Media Routing (CE19)||Engage with your customers through social channels|
|Genesys Digital Callback (CE22)||Enable customers to request a callback from your website or app|
|Genesys Co-browse (CE27)||Extend voice or chat interactions with co-browse|
|Genesys SMS Routing (CE29)||Route SMS interactions to the best resource|
|Genesys Messaging (CE34)||Offer a powerful new way for customers to connect with you directly in Messages|
|Genesys Predictive Engagement (CE37)||Use machine learning powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot.|