Genesys Workforce Engagement

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This topic is part of the manual PureCloud Use Cases for version Public of Genesys Use Cases.
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PureCloud  

Genesys Workforce Engagement Use Cases for PureCloud

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Title Subtitle
Title Subtitle
Quality Assurance and Compliance (WE01) Improve quality of agent handling of interactions by deriving insights from interaction recording along with recorded desktop activity, quality evaluations and post-interaction survey.
Resource Management (WE02) Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement.