Genesys Self-Service and Automation

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This topic is part of the manual Genesys Engage cloud Use Cases for version Public of Genesys Use Cases.
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Genesys Self-Service and Automation Use Cases for Genesys Engage cloud

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Title Subtitle
Title Subtitle
Genesys Customer Authentication (CE07) Identify and verify customers in your IVR
Genesys Voice Payment (CE08) Capture payments in your IVR
Genesys Chatbots (CE31) Use chatbots to automate customer conversations and seamlessly hand over to a chat agent when needed.
Genesys Voicebots (CE41) Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed.