Genesys Self-Service and Automation

This topic is part of the manual Genesys Cloud Use Cases for version Public of Genesys Use Cases.

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Genesys Self-Service and Automation Use Cases for GenesysCloud

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Title	Subtitle
Title	Subtitle
Genesys Customer Authentication (CE07)	Identify and verify customers in your IVR
Genesys Voice Payment (CE08)	Capture payments in your IVR
Genesys IVR Personalization (CE09)	Increase self-service by personalizing your IVR
Genesys Chatbots (CE31)	Use chatbots to automate customer conversations and seamlessly hand over to a chat agent when needed.
Genesys Voicebots (CE41)	Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed.