Genesys Self-Service and Automation
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This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.
Genesys Self-Service and Automation Use Cases for GenesysCloud
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|Genesys Customer Authentication (CE07)
|Identify and verify customers in your IVR
|Genesys Voice Payment (CE08)
|Capture payments in your IVR
|Genesys IVR Personalization (CE09)
|Increase self-service by personalizing your IVR
|Genesys Chatbots (CE31)
|Use chatbots to automate customer conversations and seamlessly hand over to a chat agent when needed.
|Genesys Voicebots (CE41)
|Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed.
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