GenesysCloud
Predictive Engagement
Find information about setting up and using Predictive Engagement, the real-time journey analytics platform available with the Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms.
Genesys Data Layer
Find information about Genesys Data Layer (GDL), an infrastructure component for building data pipelines to transfer data among applications.
Genesys Dialog Engine
Genesys Dialog Engine allows you to create chat bots for your products through a natural language understanding (NLU) engine that can understand and process information provided as input.
Provisioning Genesys Multicloud CX Hybrid Integrations
Learn the essential provisioning steps to enable a hybrid integration between Genesys Multicloud CX On-Prem deployments and Genesys Cloud CX services.
Widgets
Find information about configuring and using Widgets, a set of APIs that provides specific types of user interface elements, enabling you to enhance your website with chat or your own customized contact center functionality.