Drilldown: Test Capabilities
Test Capabilities > NOTES :
Available to current Reactive Chat customers only or
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Integration with 3rd party recording solutions or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
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