Drilldown: SMART UseCase
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BO11 (1) ·
CE09 (1) ·
CE10 (1) ·
CE11 (1) ·
CE29 (1) ·
EE01 (1) ·
EE03 (1) ·
EE10-A (1) ·
EE10-B (2) ·
EE10-C (2) ·
EE11 (1) ·
EE23 (1) ·
EE24 (1) ·
EE25 (1) ·
EE26 (1)
Title:
None (8) ·
Genesys Advanced Text and Speech Analytics (1) ·
Genesys Employee Schedule Preferences (3) ·
Genesys Shrinkage Management (1) ·
Genesys SMS Routing (1) ·
Genesys Text and Speech Analytics for Compliance (1) ·
Genesys Text and Speech Analytics for Customer Service (1) ·
Genesys Workforce Scheduling for Voice (1)
Offering:
SellableItems:
None (10) ·
AIModule for ASR (Optional) (1) ·
AIModule for ASR - HA (Optional) (1) ·
AIModule for TTS (Optional) (1) ·
AIModule for TTS - HA (Optional) (1) ·
CIM (1) ·
CIM HA (Optional) (1) ·
Genesys Cloud CX 1 if only agent based outbound will be performed OR Genesys Cloud CX 2 or greater if agentless (IVR) outbound notification will be used. (1) ·
Genesys Infomart (Optional) (1) ·
Genesys Infomart - HA (Optional) (1) ·
Genesys Intelligent Automation Omnichannel Self-Service (1) ·
Genesys Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) ·
Genesys Interactive Insights (Optional) (1) ·
Genesys Voice Platform (incl add'l capability) (1) ·
Genesys Voice Platform (incl add'l capability) - HA (Optional) (1) ·
Genesys Workforce Management (1) ·
Intelligent Automation Omnichannel Self-Service (1) ·
Interaction Speech Rec Tier 1 - Additional Language (1) ·
Interaction Speech Rec Tier 1 - Base Language (1) ·
Interaction Speech Rec Tier 2 - Base Language (1) ·
Interaction Speech Rec Tier 3 - Additional Language (1) ·
Interaction Workspace (Optional) (1) ·
ITTS Additional Language (1) ·
ITTS Base Langage (1) ·
No sellable items (3) ·
Please see prerequisits (3) ·
PureConnect: Interaction Attendant Remote Data Query (Optional) (1) ·
PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1) ·
PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (1) ·
PureConnect: MRCP ASR Feature License (Optional) (1) ·
PureConnect: Secure Input IVR (Optional) (1) ·
PureConnect: Speech Recognition Services (Optional) (1) ·
SIP Business Continuity (Optional) (1) ·
SIP Interaction (1) ·
SIP Interaction - HA (Optional) (1) ·
For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1)
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Showing below up to 17 results in range #1 to #17.
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