Drilldown: SMART UseCase
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None (6) ·
Employee Performance (1) ·
Genesys Agent Assist with Google Contact Center AI (1) ·
Genesys Blended AI Bots (1) ·
Genesys Business Communications (1) ·
Genesys Chat Routing (1) ·
Genesys CRM Collaboration (1) ·
Genesys SMS Routing (1) ·
Genesys Voice Services (1) ·
Genesys Voicebots (1) ·
Genesys Work Automation (1) ·
Quality Assurance and Compliance for Genesys Cloud CX (WEM) (1) ·
Ressource Management (1)
None (15) ·
Apple Business Chat Messaging App Connector (perpetual or subscription) (1) ·
ASR and TTS (Optional) (1) ·
CIM (2) ·
CIM (HA) (1) ·
CIM HA (Optional) (1) ·
Conversation Manager (1) ·
Genesys Cloud CX 1 if only agent based outbound will be performed OR Genesys Cloud CX 2 or greater if agentless (IVR) outbound notification will be used. (1) ·
Genesys Infomart (1) ·
Genesys InfoMart (Optional) (1) ·
Genesys Infomart - HA (optional) (1) ·
Genesys InfoMart – HA (Optional) (1) ·
Genesys Interactive Insights (1) ·
GVP (1) ·
GVP HA (optional) (1) ·
Intelligent Automation Omnichannel Self-Service (Optional (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) ·
Interaction Workspace (1) ·
SIP Business Continuity (Optional) (1) ·
SIP Interaction (1) ·
SIP Interaction HA (optional) (1) ·
SIP Qualification & Parking (1) ·
SIP Qualification and Parking HA (Optional) (1) ·
Workspace (1)
1.0.0 (1) ·
1.0.1 (1) ·
1.0.2 (1) ·
1.1.1 (1) ·
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1.1.4 (1) ·
1.4.0 (1) ·
V 1.0.0 (1) ·
V 1.0.1 (2) ·
V 1.0.2 (3) ·
V 1.1.1 (1) ·
V 1.1.2 (1) ·
V 1.1.3 (1) ·
v 2.0.0 (1) ·
v1.0.0 (1)
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