Drilldown: SMART UseCase
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None (2) ·
Advanced Server (Interaction Web Tools necessary for this use case) (1) ·
CIM (2) ·
CIM (HA) (2) ·
Contact Center Level 1 (1) ·
Conversation Manager (1) ·
Genesys Chat (1) ·
Genesys Content Analyzer (1) ·
Genesys Infomart (2) ·
Genesys Infomart - HA (optional) (1) ·
Genesys Interactive Insights (2) ·
Genesys Social Engagement (1) ·
Interaction Recorder Add-on (Optional for recording) (1) ·
Interaction Supervisor add-on (1) ·
Interaction Tracker Add-on (Optional for conversation history) (1) ·
Interaction Workspace (2)
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