Drilldown: SMART UseCase
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BO11 (1) ·
CE02 (1) ·
CE09 (1) ·
CE29 (1) ·
EE01 (1) ·
EE03 (1) ·
EE10-A (1) ·
EE10-B (1) ·
EE10-C (1) ·
EE23 (1) ·
EE24 (1) ·
EE25 (1)
Title:
None (3) ·
Genesys Advanced Text and Speech Analytics (1) ·
Genesys Employee Schedule Preferences (3) ·
Genesys Shrinkage Management (1) ·
Genesys SMS Routing (1) ·
Genesys Text and Speech Analytics for Compliance (1) ·
Genesys Text and Speech Analytics for Customer Service (1) ·
Genesys Workforce Scheduling for Voice (1)
Offering:
SellableItems:
None (10) ·
ASR and TTS (Optional) (1) ·
CIM (1) ·
CIM (HA) (1) ·
Conversation Manager (1) ·
Genesys Infomart (1) ·
Genesys Infomart - HA (optional) (1) ·
Genesys Interactive Insights (1) ·
GVP (1) ·
GVP HA (optional) (1) ·
Intelligent Automation Omnichannel Self-Service (1) ·
Intelligent Automation Omnichannel Self-Service (Optional (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) ·
Interaction Speech Rec Tier 1 - Additional Language (1) ·
Interaction Speech Rec Tier 1 - Base Language (1) ·
Interaction Speech Rec Tier 2 - Base Language (1) ·
Interaction Speech Rec Tier 3 - Additional Language (1) ·
Interaction Workspace (1) ·
ITTS Additional Language (1) ·
ITTS Base Langage (1) ·
PureConnect: Interaction Attendant Remote Data Query (Optional) (1) ·
PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1) ·
PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (1) ·
PureConnect: MRCP ASR Feature License (Optional) (1) ·
PureConnect: Secure Input IVR (Optional) (1) ·
PureConnect: Speech Recognition Services (Optional) (1) ·
SIP Business Continuity (Optional) (1) ·
SIP Interaction (1) ·
SIP Interaction HA (optional) (1) ·
SIP Qualification & Parking (1) ·
SIP Qualification and Parking HA (Optional) (1) ·
For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1)
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