Drilldown: SMART UseCase
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Offering:
SellableItems:
None (4) ·
Advanced Server (1) ·
Apple Business Chat Messaging App Connector (perpetual or subscription) (2) ·
CIM (4) ·
CIM (HA) (2) ·
CIM HA (Optional) (2) ·
Coaching (1) ·
Contact Center Level 1 (1) ·
Genesys Infomart (2) ·
Genesys InfoMart (Optional) (2) ·
Genesys Infomart - HA (optional) (1) ·
Genesys Infomart HA (optional) (1) ·
Genesys InfoMart – HA (Optional) (2) ·
Genesys Interactive Insights (2) ·
Genesys SMS (1) ·
Intelligent Automation Omnichannel Self-Service (2) ·
Interaction Recorder Add-on (Optional for recording) (1) ·
Interaction Speech Rec Tier 1 - Additional Language (2) ·
Interaction Speech Rec Tier 1 - Base Language (2) ·
Interaction Speech Rec Tier 2 - Base Language (2) ·
Interaction Speech Rec Tier 3 - Additional Language (2) ·
Interaction Supervisor add-on (1) ·
Interaction Tracker Add-on (Optional for conversation history) (1) ·
Interaction Workspace (2) ·
ITTS Additional Language (2) ·
ITTS Base Langage (2) ·
No sellable items (1) ·
Please reference prerequisits (1) ·
PureConnect: Interaction Attendant Remote Data Query (Optional) (2) ·
PureConnect: Interaction Speech Recognizer (ISR) (Optional) (2) ·
PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (2) ·
PureConnect: MRCP ASR Feature License (Optional) (2) ·
PureConnect: Secure Input IVR (Optional) (2) ·
PureConnect: Speech Recognition Services (Optional) (2) ·
Workspace (2) ·
For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (2) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (2)
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Exceptions:
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Video:
DocVersion:
None (1) ·
1.0.2 (1) ·
1.0.5 (1) ·
V 1.0.0 (3) ·
v 1.0.1 (1) ·
v 1.0.2 (1) ·
v 1.0.3 (1) ·
V 1.1.1 (1) ·
v 1.1.4 (2) ·
ver 1.0.5 (1)
Showing below up to 13 results in range #1 to #13.
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