Drilldown: SMART UseCase

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SMART UseCase > ID : CE07 or CE09 or CE19

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MintyDocsVersion:
Current (8)
MintyDocsProduct:
Genesys Use Cases (8)
MintyDocsManual:
GenesysCloud (2) · GenesysEngage-onpremises (3) · PureConnect (3)
ID: (Click arrow to add another value)
Title:
None (7) · Genesys Social Media Routing (1)
Offering:
GenesysCloud (2) · GenesysEngage-onpremises (3) · PureConnect (3)
SellableItems:
ITTS Base Langage (3) · PureConnect: Interaction Attendant Remote Data Query (Optional) (3) · ITTS Additional Language (3) · Interaction Speech Rec Tier 3 - Additional Language (3) · Interaction Speech Rec Tier 2 - Base Language (3) · Interaction Speech Rec Tier 1 - Base Language (3) · Interaction Speech Rec Tier 1 - Additional Language (3) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (3) · Intelligent Automation Omnichannel Self-Service (3) · PureConnect: MRCP ASR Feature License (Optional) (3) · PureConnect: Secure Input IVR (Optional) (3) · PureConnect: Speech Recognition Services (Optional) (3) · ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (2) · Genesys Infomart - HA (optional) (2) · ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​ (2) · CIM (2) · PureConnect: Interaction Speech Recognizer (ISR) (Optional) (2) · CIM (HA) (2)
Other values:
RequiresAll:
None (3) · CE02 (2) · CE07 (1) · CE43 (2)
RequiresOr:
None (7) · CE01 (1) · CE01-S4B (1) · CE02 (1)
Optional:
None (5) · CE02 (1) · CE07 (2)
Exceptions:
None (8)
Requires:
None (8)
Video:
None (5) · 396472805 (1) · 463028065 (1) · 526149198 (1)
DocVersion:
V 1.0.0 (1) · v 1.0.1 (1) · V 1.0.2 (1) · v 1.0.3 (1) · v 1.1.4 (2) · ver 1.0.0 (1) · ver 1.1.2 (1)

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