Drilldown: SMART UseCase

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SMART UseCase > ID : CE07 or CE11 or EE11 & Exceptions : CE27 or None

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MintyDocsVersion:
Current (8)
MintyDocsProduct:
Genesys Use Cases (8)
MintyDocsManual:
GenesysCloud (2) · GenesysEngage-onpremises (3) · PureConnect (3)
ID: (Click arrow to add another value)
Title:
None (5) · Genesys Outbound Dialer (2) · Genesys Shift Bidding (1)
Offering:
GenesysCloud (2) · GenesysEngage-onpremises (3) · PureConnect (3)
SellableItems:
None (3) · CIM (1) · CIM (HA) (1) · Genesys Cloud CX 1 if only agent based outbound will be performed OR Genesys Cloud CX 2 or greater if agentless (IVR) outbound notification will be used. (1) · Genesys Cloud CX 2 or greater (1) · Genesys Infomart (Optional) (1) · Genesys Infomart - HA (Optional) (1) · Genesys Interactive Insights (Optional) (1) · Genesys Voice Platform (incl add'l capability) (1) · Genesys Voice Platform (incl add'l capability) - HA (Optional) (1) · GIA: Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · Intelligent Automation Omnichannel Self-Service (1) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · Interaction Speech Rec Tier 1 - Additional Language (1) · Interaction Speech Rec Tier 1 - Base Language (1) · Interaction Speech Rec Tier 2 - Base Language (1) · Interaction Speech Rec Tier 3 - Additional Language (1) · Interaction Workspace (Optional) (1) · ITTS Additional Language (1) · ITTS Base Langage (1) · No sellable items (1) · Please see prerequisits (1) · PureConnect: Interaction Attendant Remote Data Query (Optional) (1) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (1) · PureConnect: MRCP ASR Feature License (Optional) (1) · PureConnect: Secure Input IVR (Optional) (1) · PureConnect: Speech Recognition Services (Optional) (1) · PureConnect: Voice XML Interpreter (1) · PureConnect:Secure Input IVR (Optional) (1) · SIP Business Continuity (Optional) (1) · SIP Interaction (1) · SIP Interaction HA (optional) (1) · ​ GIA: Intelligent Automation Omnichannel Self-Service (1) · ​ PureConnect: Interaction Speech Recognizer (ISR) (Optional)​ (1)
RequiresAll:
None (5) · CE01 (1) · CE02 (1) · CE43 (1)
RequiresOr:
None (6) · CE01 (1) · CE02 (1) · EE01 (1) · EE02 (1) · EE26 (1)
Optional:
None (6) · CE02 (1) · CE43 (1)
Exceptions: (Click arrow to add another value)
Requires:
None (8)
Video:
None (5) · 396472805 (1) · 407614711 (1) · 526149198 (1)
DocVersion:
2.1.4 (1) · V 1.0.1 (1) · V 1.0.2 (1) · V 1.1.3 (2) · v 1.1.4 (1) · ver 1.0.3 (1) · ver 1.1.2 (1)

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