Drilldown: SMART UseCase

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SMART UseCase > ID : CE07 or CE09 or CE11 or CE12 or EE11 & Exceptions : CE27 or None

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None (4) · Intelligent Automation Omnichannel Self-Service (3) · PureConnect: Speech Recognition Services (Optional) (3) · PureConnect: Secure Input IVR (Optional) (3) · PureConnect: MRCP ASR Feature License (Optional) (3) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (3) · PureConnect: Interaction Attendant Remote Data Query (Optional) (3) · ITTS Base Langage (3) · Interaction Speech Rec Tier 3 - Additional Language (3) · Interaction Speech Rec Tier 2 - Base Language (3) · Interaction Speech Rec Tier 1 - Base Language (3) · Interaction Speech Rec Tier 1 - Additional Language (3) · ITTS Additional Language (3) · No sellable items (2) · ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​ (2) · ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (2) · CIM (HA) (2) · Genesys Infomart - HA (optional) (2) · PureConnect: Interaction Speech Recognizer (ISR) (Optional) (2) · CIM (2)
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