Drilldown: SMART UseCase
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ID:
Title:
Offering: (Click arrow to add another value)
SellableItems:
None (7) ·
Advanced Server (4) ·
Advanced Session (4) ·
Basic Session (4) ·
Contact Center Level 1 (1) ·
Intelligent Automation Omnichannel Self-Service (1) ·
Interaction Media Server - Large Appliance - Gen9 (3) ·
Interaction Media Server - Large Appliance - Gen9 (or other applicable media server types based on deployment) (1) ·
Interaction Quality Manager (3) ·
Interaction Recorder Add-on (3) ·
Interaction Recorder Master Key Password (3) ·
Interaction Recorder Server (3) ·
Interaction Speech Rec Tier 1 - Additional Language (1) ·
Interaction Speech Rec Tier 1 - Base Language (1) ·
Interaction Speech Rec Tier 2 - Base Language (1) ·
Interaction Speech Rec Tier 3 - Additional Language (1) ·
Interaction Supervisor add-on (1) ·
Interaction Web Portal Agent License – Concurrent (3) ·
Interaction Web Portal Enterprise License (3) ·
Interaction Web Portal Organizational License (3) ·
Interaction Web Portal Server License (2) ·
Interaction Web Portal Server License (1) ·
ITTS Additional Language (1) ·
ITTS Base Langage (1) ·
Media Session (1) ·
No sellable items (1) ·
Optional: Professional Services customization for advanced callbacks (1) ·
PureConnect: Interaction Attendant Remote Data Query (Optional) (1) ·
PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1) ·
PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (1) ·
PureConnect: MRCP ASR Feature License (Optional) (1) ·
PureConnect: Secure Input IVR (Optional) (1) ·
PureConnect: Speech Recognition Services (Optional) (1) ·
Screen Recorder Session (2) ·
For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1)
Exceptions:
Requires:
Video:
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Showing below up to 13 results in range #1 to #13.
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