Drilldown: SMART UseCase
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None (4) ·
Advanced Server (Interaction Web Tools necessary for this use case) (1) ·
CIM (2) ·
CIM (HA) (1) ·
CIM HA (Optional) (1) ·
Contact Center Level 1 (1) ·
Genesys Infomart (1) ·
Genesys InfoMart (Optional) (1) ·
Genesys Infomart - HA (optional) (1) ·
Genesys InfoMart – HA (Optional) (1) ·
Genesys Interaction Recording - Voice Recording (1) ·
Genesys Interaction Recording – Voice Recording HA (Optional) (1) ·
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Genesys Knowledge Center - Self-Service (1) ·
GI2 for iWD (Business Objects) (1) ·
Intelligent Automation Omnichannel Self-Service (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) ·
intelligent Workload Distribution (1) ·
Interaction Recorder Add-on (Optional for recording) (1) ·
Interaction Supervisor add-on (1) ·
Interaction Tracker Add-on (Optional for conversation history) (1) ·
Interaction Workspace (1) ·
iWD - Back Office (Optional) (1) ·
No sellable items (3) ·
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Please see prerequisits (1) ·
PureConnect Cloud: PureConnect Cloud PCI Zone (Monthly Fee) (1) ·
PureConnect Cloud: PureConnect Cloud PCI Zone Setup (Setup Fee) (1) ·
PureConnect: MRCP ASR Feature License (Optional) (1) ·
PureConnect: Secure Input IVR (1) ·
PureConnect: Speech Recognition Services (Optional) (1) ·
PureConnect: Voice XML Interpreter (1) ·
See list of optional Nuance items in NOTES section (1) ·
Workspace Desktop Edition (1) ·
GI2 for iWD (Business Objects) - HA (Optional) (1)
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