Drilldown: SMART UseCase

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SMART UseCase > MintyDocsVersion: Current & DocVersion : V 1.1.1 or v 1.0.0

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None (16) · CIM (2) · CIM (HA) (1) · CIM HA (Optional) (1) · Genesys Infomart (1) · Genesys InfoMart (Optional) (1) · Genesys Infomart - HA (optional) (1) · Genesys InfoMart – HA (Optional) (1) · Genesys Interactive Insights (Optional) (1) · Genesys Knowledge Center - Agent (1) · Genesys Knowledge Center - Self-Service (1) · GI2 for iWD (Business Objects) (1) · Intelligent Automation Omnichannel Self-Service (1) · intelligent Workload Distribution (1) · Interaction Speech Rec Tier 1 - Additional Language (1) · Interaction Speech Rec Tier 1 - Base Language (1) · Interaction Speech Rec Tier 2 - Base Language (1) · Interaction Speech Rec Tier 3 - Additional Language (1) · Interaction Workspace (1) · ITTS Additional Language (1) · ITTS Base Langage (1) · iWD - Back Office (Optional) (1) · PureConnect: Interaction Attendant Remote Data Query (Optional) (1) · PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (1) · PureConnect: MRCP ASR Feature License (Optional) (1) · PureConnect: Secure Input IVR (Optional) (1) · PureConnect: Speech Recognition Services (Optional) (1) · Workspace Desktop Edition (1) · ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (1) · ​ GI2 for iWD (Business Objects) - HA (Optional)​ (1) · ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​ (1)
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