Drilldown: SMART UseCase

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SMART UseCase > DocVersion : V 1.0.0 or v 1.1.5 or version 1.0.2

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MintyDocsVersion:
Current (15)
MintyDocsProduct:
None (1) · Genesys Use Cases (14)
MintyDocsManual:
GenesysCloud (3) · GenesysEngage-onpremises (3) · PureConnect (9)
ID:
BO11 (1) · CE03 (1) · CE09 (1) · CE29 (1) · EE01 (1) · EE02 (1) · EE03 (1) · EE08 (1) · EE10-A (1) · EE10-B (1) · EE10-C (1) · EE23 (1) · EE24 (1) · EE25 (1) · EE32 (1)
Title:
None (5) · Genesys Advanced Text and Speech Analytics (1) · Genesys Agent Copilot (1) · Genesys Employee Schedule Preferences (3) · Genesys Shrinkage Management (1) · Genesys SMS Routing (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Workforce Scheduling for Voice (1)
Offering:
GenesysCloud (3) · GenesysEngage-onpremises (3) · PureConnect (9)
SellableItems:
None (11) · ASR and TTS (1) · At least one of Digital use cases (email chat etc) (1) · Conversation Manager (1) · Genesy Workforce Management (1) · Genesys Callback (1) · Genesys Interaction Recording - Voice Recording (1) · Genesys Interaction Recording – Screen Recording (1) · Genesys Interaction Recording – Screen Recording HA (Optional) (1) · Genesys Interaction Recording – Voice Recording HA (Optional) (1) · GVP (1) · GVP HA (optional) (1) · Intelligent Automation Omnichannel Self-Service (2) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · Interaction Speech Rec Tier 1 - Additional Language (1) · Interaction Speech Rec Tier 1 - Base Language (1) · Interaction Speech Rec Tier 2 - Base Language (1) · Interaction Speech Rec Tier 3 - Additional Language (1) · ITTS Additional Language (1) · ITTS Base Langage (1) · PureConnect: Interaction Attendant Remote Data Query (Optional) (1) · PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (1) · PureConnect: MRCP ASR Feature License (Optional) (1) · PureConnect: Secure Input IVR (Optional) (1) · PureConnect: Speech Recognition Services (Optional) (1) · ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (1) · ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​ (1)
RequiresAll:
None (14) · CE43 (1)
RequiresOr:
None (11) · CE01 (3) · CE02 (2) · CE16 (1) · CE18 (1) · CE19 (1) · CE29 (1) · CE34 (1)
Optional:
None (12) · BO02 (1) · CE01 (1) · CE03 (1) · CE07 (1) · CE09 (1) · CE11 (1) · CE16 (1) · CE18 (1) · CE22 (1) · CE29 (1) · CE31 (1) · CE41 (1) · EE31 (1)
Exceptions:
None (15)
Requires:
None (15)
Video:
None (13) · 463028065 (1) · 473349437 (1)
DocVersion: (Click arrow to add another value)

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