Drilldown: SMART Meta

OP02 (1)

Genesys Employee Schedule Preferences · Genesys Lead Engagement · Genesys Voice and Screen Recording · Genesys Outbound Dialer for Sales · Genesys Outbound Dialer · Genesys Quality Management · Genesys Speech Analytics · Genesys Predictive Engagement · Genesys Agent Assist with Google Contact Center AI · Genesys WFM Third-Party Integration · Genesys Proactive Chat for Sales · Genesys Selective Recording · Genesys Schedule-based Routing · Genesys Sales Playbooks · Genesys Work Distribution · Genesys Routing for Branch Offices · Genesys Workforce Scheduling for Voice · Genesys Proficiency Development · Genesys Proactive Contact · Genesys Proactive Chat for Customer Service

Other values: ; Employee Performance Genesys Advanced Text and Speech Analytics Genesys Agent Assist Genesys Agent Desktop Screen Recording Genesys Back-office Scheduling Genesys Bots with Amazon Lex Genesys Business Communications Genesys CRM Collaboration Genesys Call Routing Genesys Call Tracking & Attribution Genesys Callback Genesys Chat Routing Genesys Chatbots Genesys Click-to-Call Genesys Co-browse Genesys Compliance Certification Genesys Compliance Recording Genesys Conversion Assist Genesys Customer Authentication Genesys Digital Auto-response Genesys Digital Callback Genesys Dynamic Case Management Genesys Email Auto Response Genesys Email Routing Genesys Employee Onboarding Genesys Forecasting and Scheduling Genesys Holistic Customer Journey Genesys IVR Personalization Genesys IVR Recording Genesys In-App Messaging Genesys Interaction Analytics Genesys Interaction Recording Genesys KPI Insights Genesys Knowledge Management Genesys Long-lived Messaging Genesys Messaging Genesys Messaging Text Analytics Genesys Multimodal IVR Genesys Next Best Offer/Action Genesys Omnichannel Campaigns Genesys Omnichannel Notifications Genesys Omnichannel Workforce Scheduling Genesys Outbound Collections Genesys Outbound for Marketing Genesys Outsourcer Management Genesys Performance Management Genesys Personalized Digital Routing Genesys Personalized Routing Genesys Personalized Routing with Callback Genesys Personalized Task Distribution Genesys Post-Interaction Survey Genesys Predictive Engagement with Next Best Action Genesys Predictive Routing for Customer Service Genesys Predictive Routing for Sales Genesys Preferred Agent Routing Genesys Proactive Assist Genesys Proactive Callback for Customer Service Genesys Proactive Callback for Sales Genesys SMS & Email Notifications Genesys SMS Routing Genesys Shift Bidding Genesys Shrinkage Management Genesys Skills Assessment Genesys Skills Development and Assessment Genesys Skills Management Genesys Skype for Business Genesys Social Media Routing Genesys Social Messaging for Sales Genesys Task Distribution-Workgroup Genesys Task-based Scheduling Genesys Text and Speech Analytics for Compliance Genesys Text and Speech Analytics for Customer Service Genesys Training and Activity Scheduling Genesys UCC Third-Party Integration Genesys Voice Payment Genesys Voice Recording Genesys Voice Services Genesys Voicebots Genesys Web Monitor Genesys Work Automation Genesys Work and Lead Distribution Quality Assurance and Compliance Resource Management

Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions (1)

Customer Engagement · Employee Engagement · Sales · None · Business Optimization · Marketing · Other

Open Platform (1)