Drilldown: SMART Meta

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SMART Meta > Title : Genesys Predictive Routing for Sales or Genesys Quality Management or Genesys Skills Development and Assessment

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ID:
EE09 (1) · EE33 (1) · SL06 (1) · WF06 (1)
Title: (Click arrow to add another value)
Subtitle:
Automate skills assessment of employees, contractors and teams. Improve capability by training, coaching and certifications. (1) · Improve employee performance with quality management (2) · Place revenue generation at the center of your routing decisions by using AI to match each customer opportunity with the best agent (1)
SolutionCategory:
None (2) · Employee Engagement (1) · Sales (1)
Solution:
Inbound (1) · Workforce Engagement (3)

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