Drilldown: SMART Meta

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SMART Meta > Title : Genesys Personalized Routing with Callback or Genesys Predictive Routing for Sales or Genesys Proactive Chat for Customer Service

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ID:
CE24 (1) · CE43 (1) · SL06 (1)
Title: (Click arrow to add another value)
Subtitle:
Improve customer conversions by proactively offering chat (1) · Place revenue generation at the center of your routing decisions by using AI to match each customer opportunity with the best agent (1) · Route voice interactions to the best skilled resource with personalization and callback option (1)
SolutionCategory:
Customer Engagement (2) · Sales (1)
Solution:
Digital (1) · Inbound (2)

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