Drilldown: SMART Meta

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SMART Meta > Title : Genesys Personalized Routing with Callback or Genesys Predictive Engagement or Genesys Proactive Chat for Customer Service

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ID:
CE24 (1) · CE37 (1) · CE43 (1) · SL09 (1)
Title: (Click arrow to add another value)
Subtitle:
Improve customer conversions by proactively offering chat (1) · Route voice interactions to the best skilled resource with personalization and callback option (1) · Use AI powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot. (1) · Use machine learning powered journey analytics to monitor website activity, predict visitor outcomes, and proactively engage with prospects and customers (1)
SolutionCategory:
Customer Engagement (3) · Sales (1)
Solution:
Digital (2) · Inbound (1) · Sales (1)

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