Drilldown: SMART Meta

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SMART Meta > Title : Genesys Lead Engagement or Genesys Predictive Routing for Customer Service or Genesys Selective Recording

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ID:
BO05 (1) · BO06 (1) · EE30 (1) · SL05 (1) · SL21 (1)
Title: (Click arrow to add another value)
Subtitle:
Deliver selective recording of your agents based on metadata for review purposes (1) · Enrich, prioritize and distribute missed conversion opportunities (2) · Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1) · Prioritize and distribute missed sales conversion opportunities (1)
SolutionCategory:
Business Optimization (4) · Employee Engagement (1)
Solution:
Digital (1) · Inbound (1) · Sales (2) · Workforce Engagement (1)

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