Drilldown: SMART Meta

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SMART Meta > Title : Genesys Lead Engagement or Genesys Predictive Routing for Customer Service or Genesys Preferred Agent Routing

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ID:
BO05 (1) · BO06 (1) · CE05 (1) · SL05 (1) · SL21 (1)
Title: (Click arrow to add another value)
Subtitle:
Enrich, prioritize and distribute missed conversion opportunities (2) · Identify and route repeat contacts across channels (1) · Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1) · Prioritize and distribute missed sales conversion opportunities (1)
SolutionCategory:
Business Optimization (4) · Customer Engagement (1)
Solution:
Digital (1) · Inbound (2) · Sales (2)

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