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SMART Meta > Title : Genesys Agent Assist with Google Contact Center AI or Genesys Proactive Contact or Genesys Sales Playbooks

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ID:
CE14 (1) · EE05 (1) · EE06 (1) · SL17 (1)
Title: (Click arrow to add another value)
Subtitle:
Guide reps and automated actions with best practice sales playbooks. (1) · Monitor customer and agent conversations to provide the agent with timely prompts and additional information (1) · stomer and agent conversations to provide the agent with timely prompts and additional information (1) · Use customer information to personalize notifications (1)
SolutionCategory:
Customer Engagement (1) · Employee Engagement (2) · Sales (1)
Solution:
Outbound (1) · Workforce Engagement (3)

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