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SMART Meta > Title : Genesys Agent Assist with Google Contact Center AI or Genesys Predictive Engagement with Next Best Action or Genesys Quality Management

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ID:
EE05 (1) · EE06 (1) · EE09 (1) · SL10 (1) · WF06 (1)
Title: (Click arrow to add another value)
Subtitle:
Improve employee performance with quality management (2) · Monitor customer and agent conversations to provide the agent with timely prompts and additional information (1) · stomer and agent conversations to provide the agent with timely prompts and additional information (1) · Use machine learning to predict the right time to engage customers and the next best action to engage with. (1)
SolutionCategory:
None (1) · Employee Engagement (3) · Sales (1)
Solution:
Sales (1) · Workforce Engagement (4)

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